Client Experience Representative

Hi were HUB!

We are a leading North American insurance brokerage that advises businesses and individuals on how to reach their goals. When you partner with us youre at the center of a vast network of risk insurance employee benefits retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy so youre ready for tomorrow.

The Opportunity

Are you someone who genuinely loves helping people stays calm under pressure and takes pride in making every interaction count Do you enjoy a role where no two days are exactly the sameone that blends relationship-building insurance transactions and real client service into one dynamic position If so wed love to hear from you.

As a Client Experience Representative you will be the first voice clients hear when they call anywhere across HUB Canada West and youll play a hands-on role helping clients connect to the insurance solutions they are looking for. This role is built around a single priority: an exceptional client experience every time across everything you do.

What Sets You Apart

The strongest candidates for this role combine composure with a drive to get things done. You stay steady under a busy workload without letting quality slip read each situation quickly and know what needs attention first. You bring genuine warmth to every conversation take pride in representing HUBs commitment to service excellence and have the confidence and energy to meet targets while keeping every client interaction feeling personal.

What Youll Bring to Our Team

• A genuine passion for delivering an exceptional client experience every time no exceptions

• A self-starter mentality with the drive to meet and exceed performance goals

• A calm steady presence under pressure you dont let a busy day affect the quality of your service

• Confident articulate communicator who builds rapport instantly and makes every caller feel heard

• Detail-oriented and organized someone who can multitask under pressure and stay accurate

• Reliable and accountable your team and your clients can count on you

• Proficiency in Microsoft Office Suite and CRM or broker management systems

• Experience in a call centre reception retail or client-facing role is an asset if youve worked in a high-volume client-facing or target-driven environment youre already one step ahead

• Insurance or financial services experience is a strong asset but not required

• Level 1 Insurance License is an asset but absolutely not required; well support you in obtaining it

A Day in the Life

• Serve as the first live point of contact for inbound calls across HUB Canada West branches resolve inquiries and ensure every client is connected with a broker who can assist them

• Manage high call volumes with professionalism patience and genuine warmth staying calm and composed no matter how busy it gets

• Accurately route calls and inquiries to the right person department or branch the first time

• Prioritize and triage effectively recognizing urgent client needs and resolving or escalating them quickly

• Build and maintain strong relationships with clients teammates and auto dealership partners

• Actively promote and sell insurance products to ensure clients have the best possible coverage for their needs meeting and exceeding daily weekly and monthly targets

• Maintain accurate real-time client records in the Broker Management System (EPIC)

• Provide administrative support across the branch network and champion a client-first culture in everything you do

How Success is Measured

• Client satisfaction and call quality scores

• First-call resolution and response time

• Sales targets and transaction accuracy

• Accuracy and speed of call routing and handoffs

• Consistency and reliability across high-volume periods

Salary Expectations

The expected salary range for this position is $40000.00 to $50000.00 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits disability insurance RRSP matching paid-time-off benefits and eligible bonuses and commissions for some positions.

If you believe that your qualifications and experience surpass the minimum requirements for this role we encourage you to submit your application. By doing so we will be able to keep your application on file for consideration for potential future positions within our organization.

Why Join HUB

• Do you enjoy making friends We love making friends: join our team of amazing people who all get along and thrive together!

• We work hard and play hard! Get ready for our Staff Holiday Parties!!

• Paid day off for your birthday we want to celebrate you!

• Paid day off for volunteering in your community; HUB is a company that gives back and is active in our communities

• Lots of company perks comprehensive benefits RRSP matching and great compensation

• Room to grow within the organization opportunities for advancement across HUB Canada West

Your Future with HUB

Choose a career with HUB International and take the first step toward creating a future that combines a diverse challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement.

At HUB we value education and continuous learning and we will assist you along your career development path. We provide HUB Ready training for new employees as well as financial support for licensing industry designations management & leadership development and other related courses designations or programs.

What Makes Us Different Than All the Rest

Our Vision: To be everywhere risk exists today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals families and businesses. To empower our employees to learn grow and make a difference in their communities.

Our Core Values:

• Entrepreneurship: We encourage innovation and educated risk-taking.

• Integrity: We do the right thing every time.

• Teamwork: We work together to maximize results.

• Accountability: We measure and take responsibility for outcomes.

• Service: We serve customers communities and colleagues.

If you value what we value and like the perks along the way apply TODAY!

The employment offer is contingent upon completion of a successful background check.

HUB is a company where your contributions will make a difference. We invite you to learn more about our team at . If you require any accommodations during the hiring process please reach out to Only candidates selected for an interview will be contacted.

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