Client Care Specialist Vancouver Veterinary Hospital

Welcome were thrilled you are considering joining the highly skilled team at Vancouver Veterinary Hospital

Learn More

Located on Kingsway in Vancouver BC Vancouver Veterinary Hospital is your pets second home! We blend cutting-edge veterinary medicine with a gentle loving touch. Our team is all about top-tier care for both you and your four-legged family members. We know that no two pets (or humans!) are exactly alike so we always customize our care to fit your unique needs. We also believe that happy teams make happy pets which is why we champion work/life balance with flexible schedules and a wonderfully vibrant fun workplace

the Role

Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls book appointments take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks including mail (receiving sorting distributing posting) drafting memos and other correspondence completing reports and other ad-hoc document requests. Please note this is a 2 - 3 month temporary position with the possibility of continued full-time employment.

Why Join The Vancouver Veterinary Hospital Team

A Supportive Collaborative Environment: Work alongside experienced RVTs veterinary assistants and client care staff who value communication respect and clinical excellence.

Flexibility and Work-Life Balance: We understand the importance of life outside of work. Whether youre seeking full-time or a part-time schedule well work with you to find the right fit.

Professional Growth: Access to a continuing education platform to develop your veterinary skills.

What The Role Can Offer

• Competitive Base Salary
• Comprehensive benefits include: medical dental & life insurance
• Flexible Schedule
• Vacation & Paid Time Off

Pay Rate: $20.00 - $24.00

The VetCare Community Benefits

• A 24/7 Employee Assistance Program which includes mental health relationship financial and nutritional support for all team members.
• A community wide social platform
• Recognition programs
• Access to our veterinary learning platform

About VetCare

VetCare () is proudly Canadian with roots in Vancouver that have extended to practice teams across Canada. We blend the personal touch of local clinics with the collective expertise of our veterinary community offering mentorship operations support and recruitment efforts to keep care strong. With this collaborative approach we aim to foster better outcomes for pets and the people who love them.