Client Care Representative Commercial Lines Trainee

A path for every ambition.

At HUB we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us and equally for the people who make that possible every day.

Were creative thinkers and determined doers guided by values that show up in how we work together: with empathy adaptability accountability and a genuine commitment to one anothers success. We foster bold ideas celebrate curiosity and share what we know. Because when people grow the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms at their speed toward their future. We hold that same commitment to the people building careers here.

Whether youre starting out or leveling up youll find the resources to evolve the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

Summary

Are you someone who thrives on the details enjoys building client relationships and feels energized by a fast-paced service environment where no two days look exactly the same If so this is more than just a job - it is a career with unlimited potential!

As a Commercial Insurance Associate you will apply your superior attention to detail and excellent client service skills while working closely with a team of Producers and Marketers on our Commercial accounts. You will help build long-term relationships with our clients with helping to answer client inquires and requests through policy and coverage insurers.

Qualifications

Assist producer and marketer with all aspects of servicing commercial accounts

Meet existing clients needs and process documentation (Certificates of Insurance Cover Notes Renewals Proposals Endorsements In-House Policies Invoicing Finance Contracts Customer Correspondence)

Review and ensure accuracy of policy documentation from insurers before forwarding to the client

Contact clients for renewal information

Take client calls and answer questions regarding coverages accept and process online quotes

Negotiate with insurers on coverage and price so as to best meet the needs of the client in conjunction with the producer

Update client information as changes occur

Answer account related questions/requests from clients lawyers and banks

Provide policy and coverage information to clients upon request or inquiry

Will be assigned some minimal but regular duties to help support the floater position

What you will bring to the role

Level 2 Insurance License or willingness to obtain

Self-motivated with a strong sense of urgency

Motivated to help support a diverse team and contribute in a team environment

Minimum of one year commercial insurance experience as an Insurance Advisor

Pro-active and a self-starter with a keen attention to detail

Strong customer service focus with the ability to deliver positive client experiences and meet their desired needs

Demonstrated ability to communicate (written and verbal) present and influence credibly and effectively at all levels of the organization

Works well in a fast paced client-focused environment

Proficiency in Microsoft Word Excel and Outlook

Industry designation an asset (CIP CAIB CRM General Insurance & Risk Management Diploma BCIT)

Pay Transparency

The expected salary rangefor this position is $45000.00 to $50000.00 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits disability insurance RRSP matching paid-time-off benefits and eligible bonuses and commissions for some positions.

What we offer you

We invest in your growth. HUB offers structured training licensing support and ongoing development opportunities designed to accelerate your career.

• Competitive pay with comprehensive health benefits retirement savings matching and company-paid life and disability plans
• Generous paid time off paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative high-performing culture with meaningful engagement community impact through HUB Gives and genuine room to grow your career
• Inserted bullet information here

The HUB difference

HUB International is one of North Americas largest insurance brokers delivering risk management insurance employee benefits retirement and wealth management solutions to businesses and individuals across the United States and Canada through locally led teams backed by national expertise giving you the agility of a local partner and the reach of a global organization.

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.