Client Admin Support Worker (2 Full Time, 1 Part Time)

Community Development Council Durham (CDCD) is an independent not-for-profit social planning organization that has been working to enhance the quality of life for individuals families and communities in Durham for 55 years. We organize a variety of research community development and social planning initiatives as well as administer and deliver front line social service programs. Please visit us at for more information.

• Using client-centered anti-oppression anti-racism trauma-informed gender-based analysis plus and strength-based approaches build relationships and establish rapport with existing community partners vendors staff and volunteers.
• Maintain confidentiality and privacy protection measures for all community partners vendors staff volunteers and clients
• Promote a high-functioning teamwork environment that is inclusive harmonious cooperative efficient and productive.
• Participate in promoting a positive workplace culture through agency committee membership and departmental activities
• Provide information on CDCD and DRC services scheduling participant appointments and keeping accurate intake records.
• Conduct initial screening of walk-in participants and direct them to appropriate staff to complete the intake process.
• Determine and respond to participants needs and provide appropriate support.
• Refer participants internally to appropriate staff to address their inquiries as required
• Reply to emails and draft written correspondence to inquiries made.
• Produce and maintain forms and templates for Centre use as required.
• Perform data entry participant tracking database maintenance and overall statistics collection.
• Ensure established service standards and quality of service are maintained.
• Provide coordinated administrative functions for the Centres program staff and management team and partners.
• Coordinate with DRCs Team Leads to delegate administrative work to volunteers and placement students.
• Update and maintain Outlook calendar schedules and participant appointments for assigned staff.
• Ensure the onsite Durham Reception Centres approved promotional materials and virtual platforms are maintained and updated.
• Comply with and utilize internal processes that support the centralized ordering of office supplies and purchases that are within budget.
• Assist the Manager of the Durham Reception Centre with establishing and maintaining a centralized filing system.
• Coordinate the use of special equipment (e.g. laptops projectors etc.).
• Coordinate room bookings for workshops meetings etc. ensuring all required equipment and meeting supplies are available.
• Set up meeting and program spaces as required including arranging furniture and equipment.
• Responsible for minute-taking at meetings as requested by the DRC management team.
• Represent CDCD at outreach events assisting with event setup and providing information about programs and services
• Take the lead on designated administrative tasks including but not limited to:
• Monitoring and maintaining IT equipment inventory booking and support.
• Managing room booking systems and related logistics.
• Other administrative duties as assigned by the manager or Team Leads.

Qualifications

• Post-secondary education with specialization in Social Services
• Must possess 2-3 years client centered experience in non-profit sector/Employment Resource Centre/Community service environment.
• Demonstrated knowledge of trauma-informed and anti-oppression practice along with hands on experience working with vulnerable immigrant populations
• Comfortable engaging and delivering resettlement services to people from diverse cultural ethnic and socio-economic backgrounds.
• Ability to manage calendars coordinate meetings prioritize tasks and handle multiple overlapping deadlines.
• Strong computer skills specifically proficiency in Microsoft Office Suite (Word Excel Outlook PowerPoint) E-mail and Newsletter publication.
• Strong proficiency in the use of virtual platforms such as MS Teams and Zoom
• Ability to take initiative and be a strong self-starter who takes responsibility and is accountable for actions/decisions
• Results oriented proactive and resourceful with a quality-standards approach
• Able to create and navigate excel spreadsheets and Access Database
• Good organization skills
• Proficiency in additional languages other than English would be a definite asset.