Claims Support

In scope

Part time Temporary (up to 4 months)

Work Schedule The successful candidate will work for 20 hours a week - 3 hours on Monday Tuesday Thursday Friday and 8 hours on Wednesday.

Location: Saskatoon Central Claims. The successful candidate is required to work in office 100% of the time.

Division: SK Claims

Pay Range: $25.78 - $30.67 per hour

Apply By: Aug 12 2026

GENERAL ACCOUNTABILITY

The Claims Supportis responsible for administrative tasks and support functions including the set-up andmaintenance of claim files processing and verifying documents and payments generating letters and provides support to office staff. The position provides basic information to members of the public and internally to staff and provides phone coverage includingtheinjury orauto inquiry queue.

KEY ACCOUNTABILITIES

Note: This section is not intended to be an exhaustive list of duties and responsibilities other duties and responsibilities may be assigned.

• Checks documents for accuracy reviews and corrects errors verifies money amounts including budget expenditures and groups documents to be forwarded for future processing and maintain associated records.

• Checks reviews and/or verifies policies records forms applications inventories or other documents for completeness accuracy retention and conformity to established criteria.

• Maintain inventory of loss draft books accounting for themmonthlyand returning spent books to storage.

• Inputs claim data and inquiries on computer system(s).

• Take basic claims information from customer in person or by phone and enter onto claims administrative system to determine status of the claim before providing a warm transfer (stay on the phone line) to the adjusting staff.

• Provides front reception and phone service coverage receiving transferring or referring calls to the appropriate department and/or person.

• Enters attendance records into appropriate programs and reviews attendance records for distribution of customer inquiries.

• Monitors group mailboxesresponds to inquiries and dispatches to adjusters.

• Opens stamps records scans faxes sends and/or distributes mail and/or orders and maintains standard office supplies.

• Processespayments issues receiptandreconciles cash.

• Maintains standard file records and/or logs and may be required to search for and/or reviews file documents using manual and/or automated send in listandworks withcentral filingto account for physical filesin positions whererequired.

• Provides information and/or answers related questions from internal and/or external persons based on departmental procedures.

• Prepares routine reports by gathering compiling and summarizing data from a variety of sources which require judgment in the selection of material and in the planning of the format.

• Codes documents and files for further processing.i.e.P-Card reconciliations.

• Process windshield/glass claims in positions where required.

• Prepares standard correspondence from general instructions and/or based on knowledge of department regulations and/or procedures.

• Performs messenger or delivery services within and/or outside corporate premises which may involve vehicle operation.

High Performance Team & Culture

• Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.

• Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge providing guidance mentoring training and supporting developmental opportunities.

• Demonstrates that the Health Safety and Emergency Management Policy is applied in area of responsibility for self and others.

• Actively applies knowledge to support transformation and strategic initiatives of the corporation while participating and advocating change and applying a growth mindset.

TECHNICAL KNOWLEDGE & SKILLS

• Proficient level skills in telephone etiquette e.g. answering phones handling the call listening professionalism and terminology.

• Proficient level knowledge of how to code documents e.g. codes for payments filing.

• Proficient level knowledge of arithmetic calculations.

• Proficient skill in using Microsoft Products (e.g. Word Excel).

• Proficient level skill to calculate check record and reconcile financial statistical and inventory transactions.

• Fundamental knowledge of the functions and capabilities of the various software and systems utilized.

EDUCATION & CERTIFICATIONS

• Grade 12/GED.

EXPERIENCE

• 6 months - 1 year of experience in an administrative or customer service-related role.

At SGI we are committed to a workplace where people feel respected valued and able to contribute consistent and transparent people practices we attract skilled talent with varied lived experiences and offer meaningful work opportunities for growth anda strong senseof commitment to reconciliation includes inclusive hiring practices that create meaningful opportunities for Indigenous peoples and support a workforce reflective of the communities we us in building a culture where contributions are valued and shared success is shaped by our people.

If you require an accommodation during the recruitment process we invite you tosubmityour accommodation request toand we will work through your request with you. All information received will be kept confidential

This position closes on Wednesday Aug 12 2026 so submit your application online by 11:59 p.m. Saskatchewan time that day.

Posting Close Date: