Claims, New Graduate Rotational Program (September 2027 Start)

• At the entry-level the incumbent will help investigate evaluate process and settle insurance claims including auto property injury and liability claims

• Assess the validity of claims by reviewing policy terms determining coverage and analyzing evidence to determine the extent of the insurers liability

• Communicate with policyholders claimants and other stakeholders to gather information and provide claims status updates

• Work with claimants lawyers and other parties to negotiate fair settlements that comply with policy terms and company guidelines

• Maintain detailed and accurate records of all communications investigations and settlements related to claims

• Collaborate with various departments such as Claims Underwriting and Legal to review policies ensure compliance and adjudicate claims to successful closure

• Provide exceptional support to claims customers displaying empathy and understanding while explaining coverage claims process and addressing any concerns or questions
• Efficiently manage time to handle multiple claims and tasks

• Resolve customer and vendor disputes

• Analyze claims data to identify patterns potential areas for concern and make informed decisions based on available information and guidelines

• Apply ethical principles to ensure fairness and integrity in the claims handling process

What do you bring to the role

• Degree or diploma in business economics science criminology psychology insurance or a relevant discipline

• Strong financial acumen

• Willingness to obtain your Chartered Insurance Professional (CIP)

• Excellent problem solving analytical and communication skills

• Positive and can-do-attitude

• Collaborative; team player

• Ability to adapt to a changing work environment

Application Process:

Submit yourcover letterresume andacademic transcripts(either unofficial or official) inone PDF documentunder theresume sectiononline by September 26 2026

Interview:

If you have any questions about Definitys New Grad Rotational Programs contact our campus recruitment team at .

We also take potential into consideration. If you dont have this exact experience but you know you have what it takes be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot you deserve it and weve got it:

• Hybrid work schedule for most roles

• Company share ownership program

• Pension and savings programs with company-matched RRSP contributions

• Paid volunteer days and company matching on charitable donations

• Educational resources tuition assistance and paid time off to study for exams

• Focus on inclusion with employee groups support for gender affirmation surgery access to BIPOC counsellors access to programs for working parents

• Wellness and recognition programs

• Discounts on products and services

• Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process please let us know by contacting:

Background checks

This role requires successful clearance of a background check (including criminal checks and leadership references).

#LI-Hybrid

ABOUT THE TEAM

LOVE WHAT YOU DO

Can a 150-year-old company think outside the box Count on it. Deep experience is our springboard for innovation whether thats in how we work with our broker network how we serve our customers or how we support our employees.

Definity includes some of Canadas most long-standing and innovative insurance brands including Economical Insurance Sonnet Insurance Family Insurance Solutions and Petline Insurance. With strong roots that date back to 1871 weve grown to become a digital leader in the insurance industry. Were proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: Its better here. Why Because we CARE and we provide an employee experience thats collaborative ambitious rewarding and empowering.

Our ambition is to be one of Canadas leading and most innovative P&C insurers. Come be a part of our journey and love what you do.

Definity offers a flexible hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams colleagues brokers and customers while ensuring collaboration teamwork and accountability for goals.

Salary Range: $51300 - $94400