Chief Dispatcher
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Job Summary
At CNeverydaybrings new and exciting challenges. You can expect an interesting environment whereyourepart of making sure our business is running optimally andsafelyhelpingkeep the economy on track. We provide the kind of paid training and opportunities that long-term careers are builtonand we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do !
The Chief Dispatcher is a front-line supervisor position responsible for the management of day-to-day train operations of the territory and unionized Rail Traffic Control Dispatchers (RTC) in order to meet CNs service commitments. The incumbents primary responsibility is to ensure network fluidity optimal crew utilization and transportation plan implementation. The Chief Dispatcher oversees the dispatching of trains by providing direction to the RTC based on regional goals and initiatives. Spearheading the day-to-day operations of a 24/7 function the role is critical to ensuring the on-time performance of trains and thus CNs commitment to customers.
Main Responsibilities
Coach and train unionized employees on safe operating procedures for train movement
Build safety compliance and improve safety results through regular safety observations; provide feedback (positive and constructive) to subordinates and act on non-compliant behaviour
Train audit and implement standard operating procedures
Ensure safe operation as measured by accidents and incidents and employee injuries
Achieve weekly and monthly safety observation expectations and objectives in regards to the safety management plan
Maintain teamwork and order among staff contractors and internal clients by acting with a sense of urgency to respond to issues as they may arise
Use operational data in CN systems to identify opportunities to improve asset utilization and service reliability
Lead crew utilization track deadheads recrews and labour cost and act to improve the operations and cost control
Prepare daily meet plans
Monitor the oversight of track maintenance track repairs and upgrades while overseeing the operation of train movement
Set recover plans for service exceptions in conjunction with field
Lead train line ups and train meets and to predict estimated time of arrival and train crew needs
Align train crews and schedule
Determine best opportunity to move trains against multiple demands
Give recommendations to cost control and asset utilization when planning workflow and implementing decisions
Communicate company goals and policies to create clear understanding of direction and expectations
Conduct investigations per collective agreement and issue discipline in collaboration with the leadership team
Develop and sustain the right employee behaviours with feedback recognition reinforcement and coaching
Evaluate employee performance and review performance expectations actual performance and overall performance ratings
Conduct onboarding conversations to ensure employees are adopting proper work practices and have the knowledge tools and understanding to perform their job safely and efficiently
Identify and coach performance deficiencies and act to build required behaviour
Share best practices information and operational concerns in order to create transparency and clear understanding of CNs direction and expectations
The role has irregular hours (including nights weekends holidays). The incumbent has an overall commitment to safety while working in conjunction with collective agreement.
Requirements
Industrial Work
Industrial work experience that demonstrates progression of responsibility and complexity in a safety-compliant environment*
o Minimum 4 years of supervisory experience of unionized employees*
o 2 years of experience as a Rail Traffic Control Dispatcher*
*Any experience for these above would be considered as an asset
High School Diploma
Bachelors Degree in Business or Logistics*
*Any designation education for these above would be considered as an asset
Tracks metrics to achieve ambitious targets and holds self accountable to meet performance expectations
Inspires others with impactful communications and adapts well to its audience
Makes informed and timely decisions to succeed
Collaborates with key internal stakeholders to enable higher productivity
Continuously displays a customer centric attitude in order to improve the customers journey
Addresses risks in a timely manner to eliminate them
Time management
Project management
Knowledge of operating rules procedures and policies
General Microsoft and computer skills; especially with Excel Word SRS SAP PAP Applications such as RTBI and DataCity
Fluently bilingual both writtenand verbal (English French)*
*Any knowledge for any of the above would beconsidered as an asset
This position is posted as a grade 8.
About CN
CN is a premium railroad that sustainably generates value for our customers shareholders employees and stakeholders with an unwavering commitment to safety and service. Essential to the economy to the customers and to the communities it serves CN safely transports more than 300 million tons of natural resources manufactured products and finished goods throughout North America every year. CNs network connects Canadas Eastern and Western coasts with the U.S. South through a 20000-mile rail and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.
At CN we are dedicated to building North Americassafest mostinclusiveandsustainable railroad which includes reflecting the communities in which we operate. Research shows that candidates often dont apply unless they feel they fit the job posting at 100%. To all potential applicants even if you dont meet every job requirement listed in a posting we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials accessible meeting rooms or other accommodations) please get in touch with our team at.
As an equal opportunity employer qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status and other protected status as required by applicable law.
Please monitor your email on a regular basis as communication to applicants is done via email.
Required Experience:
Chief
About Company
Shipping by Rail and Intermodal is efficient, reliable, cost effective & environmentally friendly. CN is your complete transportation and logistics solution.
