Catering Operations Supervisor YYZ Airport

Interested in working in aviation Are you looking for a job with stability and growth opportunities If you are looking for a career with growth potential and work well in a fast-pacedteam-oriented environment we want to speak to you!

WHY WORK FOR PRIMEFLIGHT

• Health dental vision and life insurance paid time off growth opportunities and more (*Benefits may vary based on eligibility)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world we offer opportunities for career progression

SUMMARY

The Catering Operations Supervisor is responsible for overseeing daily shift operations ensuring safe efficient and compliant service delivery. This role directly supervises frontline employees and leads supports operational execution and ensures all work is completed in accordance with company airline and regulatory standards.

RESPONSIBILITIES

• Supervise daily activities of Catering Transport Drivers Leads and operational staff
• Provide direction support and real-time problem resolution during shifts
• Monitor employee performance and provide coaching feedback and corrective action as needed
• Assist with training and onboarding of new employees
• Promote a safety-first culture and ensure adherence to company policies
• Oversee aircraft servicing and ensure on-time accurate and safe operations
• Coordinate shift activities to meet operational demands and service expectations
• Ensure all work is performed in accordance with airline SOPs and SLAs
• Support scheduling execution and ensure proper staffing levels during shifts
• Step in and perform operational duties as needed
• Ensure compliance with all safety operational and regulatory requirements
• Monitor use of PPE and adherence to safety procedures
• Ensure completion and accuracy of required documentation (DFRs catering logs vehicle inspections)
• Report and escalate operational or safety concerns
• Support incident reporting and ensure timely documentation (e.g. GPET)
• Monitor operational performance and address service gaps in real time
• Conduct routine checks and audits to ensure compliance and quality standards
• Communicate operational updates delays and issues to leadership
• Support continuous improvement efforts within the operation
• Assist with shift scheduling and labor coordination
• Support tracking of attendance productivity and performance metrics
• Participate in team meetings and operational briefings
• Perform any additional duties as assigned by management

QUALIFICATIONS

• Minimum 18 years of age
• 13 years of supervisory or leadership experience preferred
• Valid drivers license (in good standing)
• Must be legally authorized to work in the country of employment
• Must be able to obtain and maintain all required airport security and regulatory clearances applicable to the location (e.g. TSA FAA Port Authority U.S. Customs U.S. Postal Service RAIC)
• Ability to operate ground service equipment (catering trucks forklifts etc.)
• Ability to work flexible schedules including nights weekends and holidays
• Must successfully complete all required training and certifications

To perform this job successfully an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment knowledge skill and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

Compensation:

The pay rate listed on this post is what the company reasonably expects to pay for this position. However individual compensation may vary based on factors including qualifications skills competencies education and experience.

PrimeFlight Aviation Services Inc. is proudto be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service Inc. without regard to race ethnicity religion color sex gender gender identity or expression sexual orientation national origin ancestry uniform service member and veteran status marital status pregnancy age protected medical condition genetic information disability or any other protected status in accordance with all applicable federal state/province and local laws.

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Required Experience:

Manager