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Care Planner and Relationship Coordinator
Job Location:
Monthly Salary:
Posted:
29 May 2026 (30+ days ago)
Posted:
Application Deadline:
26 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Care Planner and amp; Relationship Coordinator Angels My Way Home Care - Oakville ON
Core Focus: Care Planning PSW Hiring and amp; Training Staff Scheduling Client / Employee Relations
Position Overview:
We seek a dynamic organized and deeply passionate healthcare professional to coordinate client services develop individualized Care Plans oversee PSW hiring and training manage scheduling and support strong client and employee relations to ensure consistent high-quality care. This role is a perfect transition for a seasoned Personal Support Worker ready to step into a strategic supervisory and relationship-focused leadership position.
Fieldwork Notice: This is a dynamic role requiring 30%50% active fieldwork across our service area (Hamilton Halton and Peel).
About Us: Angels My Way Home Care is a trusted provider of personal support worker (PSW) services dedicated to enhancing the lives of seniors and individuals requiring home care support. Join a compassionate team that values professional growth while making a real difference in the lives of seniors individuals in need and their families. Were seeking an experienced Care Planner and amp; Relationship Coordinator to join our team.
Compensation and amp; Job Details:
Base Salary: $36000 - $40000 annually
Additional Earning Potential: Up to $18000 annually through:
and nbsp;- Client Retention and amp; Feedback Bonus
and nbsp;- Shift Fill Rate Bonus
and nbsp;- Revenue Commission
Job Type: Full-Time Permanent
Schedule: Monday to Friday 40 hours per week (occasional evening/weekend flexibility required for operational emergencies)
Location: Oakville ON (Fieldwork across Hamilton Halton Peel)
Key Responsibilities:
Care Planning and amp; Quality Assurance (Fieldwork 30-50%)
- Conduct initial in-home client assessments to evaluate health needs safety and personal preferences.
- Develop implement and routinely update highly personalized Care Plans.
- Perform regular quality assurance (QA) visits to client homes across the Hamilton-Halton-Peel region to monitor service delivery.
- Maintain detailed accurate documentation of all assessments visits and care plan modifications.
PSW Hiring Training and amp; Supervision
- Participate actively in the recruitment screening and interviewing of top-tier Personal Support Workers (PSWs).
- Conduct comprehensive onboarding and orientation sessions for all new hires.
- Implement ongoing training programs and provide continuous on-the-job education and support to the care team.
- Evaluate PSW performance in the field ensuring strict compliance with healthcare standards and agency best practices.
Scheduling and amp; Care Coordination
- Oversee and optimize client-staff scheduling to ensure reliable consistent and uninterrupted care coverage.
- Match PSWs to clients based on clinical skill level personality fit and specific geographic requirements.
- Manage day-to-day schedule adjustments sick coverage and emergency staffing changes efficiently.
- Provide direct hands-on care coverage in the field as a last resort during emergency PSW shortages or last-minute call-outs to ensure client safety and continuity of care.
Client and amp; Employee Relations
- Serve as the primary point of contact for clients and their families ensuring high satisfaction and trust.
- Proactively collect feedback from clients and families ensuring prompt and professional resolution of any concerns.
- Foster a supportive engaging work environment for PSWs to boost employee morale and retention.
- Build and maintain strong community relationships to uphold Angels My Way Home Cares reputation for excellence.
Required Qualifications:
Certification: Must hold a valid Ontario Personal Support Worker (PSW) Certificate. An additional healthcare/business related degree or diploma is an asset.
Experience: Minimum 5 years of hands-on PSW experience including 13 years in a supervision lead or coordination capacity.
Mobility: Valid Ontario G drivers license with a clean driving record and a reliable properly insured vehicle.
Technical Skills: Proficiency in healthcare documentation Microsoft Office (Word Excel) and familiarity with CRM or scheduling software platforms.
Communication: Flawless written and verbal English communication skills; secondary languages are considered an asset.
Security: Successful completion of a Criminal Background Check and Vulnerable Sector Screening.
Essential Skills and amp; Qualities
- Elite time management and organizational abilities with sharp attention to detail.
- Strong networking interpersonal and relationship-building capabilities.
- A professional presence combined with an ability to work independently and manage shifting priorities.
- A proactive problem-solver driven by a genuine passion for senior care.
Travel Requirements:
- Need based travel throughout the service area
- Territory: Hamilton - Halton and Peel
Benefits:
- Competitive base salary with uncapped achievement-based incentives.
- Mileage reimbursement for all work-related regional travel.
- Opportunities for professional development and career growth.
Note:
- Resume submissions missing the minimum required hands-on experience will be automatically filtered out.
- Candidates must be legally entitled to work in Canada. Professional references will be required upon request.
- Only candidates meeting the baseline requirements will be contacted for an interview.
- This job posting may be screened or sorted using AI-powered tools during the applicant review process. These tools assist in reviewing candidate qualifications and experience to ensure compliance with job requirements.
