Campus Store Clerk (00576.1)

Provides a variety of customer service-related duties including cashiering merchandising answering customer inquiries and providing support for customer printing.

MAJOR DUTIES & RESPONSIBILITIES

1. Provides customer care including acknowledging and greeting customers encouraging purchases through product and service recommendations to meet customers needs and responding to customer requests.
2. Performs cashier duties such as receiving payments from customers for merchandise and print jobs; maintains daily cash float balance and summarizes daily cash sales.
3. Performs front-end printer and photocopier functions and services.
4. Performs a variety of clerical duties such as word processing data entry answering the telephone and responding to emails.
5. Provides support to the Print Services production team including creating quotes and job tickets from the print management software.
6. Assists with the upkeep of front of store including stock replenishment merchandising and display changeovers organization and cleanliness and pricing and labeling.
7. Provides support to student printing such as filling paper and toner clearing paper jams and answering questions.
8. Assists in updating user and device data in fleet management system.
9. Performs the production and issuing of the TRU Campus ID Card.
10. Provides support for campus store receiving.

REPORTS TO
Manager Ancillary Retail Services

EDUCATION:

• Grade 12 plus a one-year post-secondary diploma or equivalent

EXPERIENCE:

• One years experience in a print services related office environment including proven experience with Microsoft Office Acrobat and print management software
• Related retail experience

SKILLS KNOWLEDGE OR ABILITIES RELATED TO THE JOB

• High level of proficiency with Microsoft Word and Excel
• Ability to handle cash and working knowledge of cashiering in a retail environment
• Ability to communicate effectively both verbally and in writing
• Ability to deal courteously and tactfully with customers
• Ability to operate related equipment such as cash registers and printers
• Knowledge of POS systems (i.e. WinPrism and WebPrism)
• Ability to reformat and print projects from multiple page layout and document creation software programs

WORKING CONDITIONS

• Standing for long periods of time
• Sitting in front of computer for long periods of time
• Ongoing contact with staff and customers
• Ability to lift weights of up to 10 kg