Business Systems Manager NetSuite

At Arctic Wolf were not just navigating the cybersecurity landscape - were redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: weve earned recognition on theForbes Cloud 100 CNBC Disruptor 50 Fortune Future 50 and Fortune Cyber 60lists and we recently took home the2024 CRN Products of the Yearaward. Were proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRNs Products of the Year award in the inaugural Security Operations Platform category. Join a company thats not only leading but also shaping the future of security operations.

Our mission is simple: End Cyber Risk. Were looking for a Business Systems Manager to be a part of making this happen.

About the Role

The Business Systems Manager is an IT professional that partners closely with the Business Applications team fellow NetSuite administrators and key business stakeholders to ensure NetSuite is used effectively consistently and in alignment with shared enterprise standards.

With a strong focus on NetSuite as the core ERP this role translates Finance Procurement Revenue andaccountingrequirements into scalable configurations workflows and user-friendly solutions that drive efficiency control and continuous improvement.

In addition working knowledge of order to cash lifecycle and platforms such as NetSuite Avalara is essential as the role serves as the functional and technical owner of multiple ecosystems supportingend-to-endprocesses across Quote to cash Procure to Pay expense management and Revenue Recognition

Blending business acumen with systemsexpertise the Business System Manager collaborates confidently withBusinessfromSystem Adminsto Managersto deliver platforms thatoperateas strategic assets rather than just supporting tools.

Responsibilities

System Administration & Configuration

• Configure and maintain business systems based on user needs and operational requirements.

• Serve as the business systems consultant ensuring solutions align with business objectives and processes.

• Recommend system configuration changes enhancements and process improvements to optimize business operations.

• Develop deep expertise in assigned business applications and related business processes.

• Administration experience including workflows scripting and day-to-day system support

• Balance strategic objectives with tactical business needs when prioritizing system changes and enhancements.

Internal Team Partnership & Communication

• Liaise with internal stakeholders external vendors and implementation partners to understand business requirements and translate them into system solutions.

• Act as the primary point of contact for business system inquiries guidance and support.

• Represent business stakeholders in discussions with other departments and technical teams regarding system enhancements and initiatives.

• Provide regular project updates status reporting and risk communication to leadership and key stakeholders.

• Foster strong partnerships across operational technical and leadership teams to ensure successful outcomes.

Change Execution & Documentation

• Lead and coordinate business system change initiatives from planning through implementation.

• Develop and maintain project plans timelines and deliverables for medium-sized projects.

• Create and maintain system documentation process guides release notes and knowledge resources.

• Execute change management activities to support user adoption of new processes and technologies.

• Deliver training sessions and educational materials for end users impacted by system or process changes.

• Collaborate with implementation partners and project teams during larger-scale initiatives.

Support & Issue Resolution

• Provide production support and troubleshooting for assigned business systems.

• Identify assess and resolve system-related issues and operational roadblocks.

• Escalate and coordinate issue resolution with technical teams vendors and leadership as required.

• Monitor system performance and proactively recommend improvements to reduce operational inefficiencies.

• Support user acceptance testing (UAT) validation activities and post-deployment stabilization efforts.

Integrations & System Awareness

• Build and maintain a strong understanding of integrations between assigned business applications and the broader technology ecosystem.

• Assess the impact of system changes on downstream and upstream applications processes and data flows.

• Collaborate with Business Intelligence and technical teams to ensure alignment between business systems reporting and analytics requirements.

• Support integration planning testing and deployment activities to maintain system reliability and data integrity.

• Identify opportunities to improve cross-platform efficiency and user experiences.

Access & Governance Support

• Collaborate with Business Intelligence Architects Directors and other stakeholders on user access management and role-based security.

• Support governance processes related to user provisioning permissions compliance and system controls.

• Participate in release management production support governance and testing cycles.

• Ensure business system configurations and processes adhered to organizational policies and standards.

• Support audit compliance and documentation requirements related to system administration and access controls.

Functional Expertise

• Strong understanding of Finance and Accounting business processes including General Ledger (GL) Accounts Payable (AP) Accounts Receivable (AR) Fixed Assets Cash Management Intercompany Transactions and Financial Close activities.

• Working knowledge of Quote-to-Cash (QTC) processes including customer onboarding order management billing invoicing collections revenue recognition and renewal workflows.

• Working knowledge of Procure-to-Pay (P2P) processes including requisitions purchase orders approvals vendor management invoice processing and payment execution.

• Understanding of SaaS business models and associated systems requirements including subscription billing contract amendments usage-based billing revenue recognition and customer lifecycle management.

• Experience supporting financial planning forecasting budgeting reporting and operational planning processes through integrated business systems.

• Ability to translate accounting policies operational requirements and audit controls into scalable system configurations and business processes.

• Strong understanding of financial controls segregation of duties (SoD) SOX requirements audit readiness and governance processes within enterprise systems.

• Experience defining business requirements documenting current and future-state processes performing gap analysis and developing scalable solution designs.

• Ability to partner effectively with Finance Procurement Revenue Operations Tax and Accounting stakeholders to drive process standardization and continuous improvement.

• Understanding of enterprise data flows master data management and cross-functional dependencies across ERP planning tax procurement expense management and reporting platforms.

• Experience supporting testing strategies user acceptance testing (UAT) release validation and change management activities for business-critical financial systems.

• Working knowledge of subscription-based revenue operations including contract lifecycle management recurring billing usage-based pricing models revenue compliance and SaaS performance metrics.

Who You Are

• Working knowledge of Corporate Business Systems (i.e. CRM Marketing Automation PRM CMS and ERP tools)

• UnderstandingiPaaS solutions ( Boomi etc.) and integration experience with internal applications(NetSuite AdaptivePigment Avalara Workday Navan Zip etc.).

• Working knowledge of Business Operations practices (i.e. Quote to Cash Sales and Marketing Demand Generation)

• Ingenuity to find solutions that bridge the gap between system constraints and business need

• Excellent analytical and abstract reasoning skills

• Effective communicator with technical peers and non-technical stakeholders

• Good foundational skills in project management

• Aptitude for learning many areas of the business and ability to understand user requirements and ability to bridge the gap between system constraints and business need

Minimum Qualifications

• 3 years of experience with Business Systems and Administration

• Experience or familiarity with different Finance/Accounting platforms (e.g. NetSuite Avalara Coupa Zip Navan or similar).

• Proficiencyin Microsoft Office (Excel Word Outlook) for documentation data analysis and stakeholder communication.

• Willingness to continue growing through experience and/or study and certification.

• Bachelors degree or equivalent

Preferred Qualifications

• SaaS / High Tech industry experience preferred

• Cybersecurity industry experience preferred

• Prior experience building and supporting a hyper-growth business in a distributed environment

• NetSuite Suite Foundation Certification preferred

On-Camera Policy

• To support a fair transparent and engaging interview experience candidates interviewing remotely are expected to be on camera during all video interviews.

• Being on camera fosters authentic connection improves communication and allows for full engagement from both candidates and interviewers.

• We understand that technical bandwidth or location-related challenges may occasionally prevent video use. If this applies candidates are required to notify us in advance so we can explore appropriate accommodations.

About Arctic Wolf

At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USA (2021-2025) Best Places to Work USA (2021-2024) Great Place to Work Canada (2021-2024) Great Place to Work UK (2024) and Kununu Top Company Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over 7000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility and have recently joined the Pledge 1% Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages including:

• Equity for all employees

• Flexible time off and paid volunteer days

• RRSP match

• Training and career development programs

• Comprehensive private benefits plan including medical mental health dental disability life and AD&D and value-added services

• Robust Employee Assistance Program (EAP) with mental health services

• Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing

Security Requirements

• Conducts duties and responsibilities in accordance with AWNs Information Security policies standards processes and controls to protect the confidentiality integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

• Background checks are required for this position.

• This position may require access to information protected under U.S. export control laws and regulations including the Export Administration Regulations (EAR). Please note that if applicable an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations.