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Business Systems Analyst SalesforceCRM


Job Location:

Toronto - Canada

Monthly Salary: Not provided by the employer
Experience Required: 5years
Posted: 1 September 2026 (8 days ago)
Application Deadline: 29 November 2026
Vacancies: 1 Vacancy

Job Summary


Business Systems Analyst - Salesforce/CRM

Skills: Salesforce



Toronto ON - Hybrid (3 Days WFO)


Duties Include:

Liaise with business stakeholders and technology teams to understand business objectives and design solutions that meet analytics operational and management reporting needs while ensuring alignment with relevant industry standards and regulatory requirements.

Elicit analyze and document requirements through stakeholder interviews workshops business process analysis business scenarios and user stories.

Analyze and conceptualize solution designs in collaboration with Systems Architects Software Developers and other delivery partners to achieve business and client stakeholder objectives through effective use of technology.

Analyze source and target system data requirements and define data mappings aligned with enterprise data platform design standards.

Gather and document integration requirements business process flows database requirements process mappings and API endpoint mappings.

Write PL/SQL queries to support data validation troubleshooting and test data setup.

Provide production support for back-office systems including issue analysis root-cause investigation and coordination with technical teams for timely resolution.

Identify outlying data patterns data quality gaps and data cleansing issues and support resolution activities.

Document high-level designs system interactions integration touchpoints and end-to-end data flows.

Essential Skills:

Experience applying business analysis systems analysis and technology elivery practices across a broad range of business functions.

Experience working on CRM systems/ Salesforce platform / object model.