Business Partner, Client Development

If youre skilled at turning complex information into clear useful content that helps people understand what they need to know and what to do next this role could be a great fit.

Smart Savvy Associates is pleased to partner with Technical Safety BC in their search for a Business Partner Client Development.

In this newly created role youll create content that helps Technical Safety BCs clients navigate technical information regulatory requirements and changes that affect how they work. Youll develop everything from videos guides and checklists to FAQs and digital resources taking complicated subject matter and making it practical accessible and easy to act on.

Working alongside specialists in marketing communications and education youll determine the right approach for the problem at hand. Youll bring together elements of content strategy communications and education thinking about where clients are in their journey what they need in that moment and how to reach them in a way that works.

What Youll Do

Create content that makes complex information easier to understand and act on

• Turn technical and regulatory information into clear practical client resources including videos guides FAQs checklists and microlearning.
• Develop content for the channels clients already use from the website and client portal to notifications.

Understand the problem before creating the solution

• Work with internal teams to understand what clients need to know where theyre getting stuck and what behaviour needs to change.
• Look across the client journey for opportunities to improve understanding adoption and compliance.
• Use client feedback data and results to understand whats working and refine your approach.

Be a strategic partner

• Collaborate with teams across Technical Safety BC including Marketing Communications Education Operations Product and Technical Standards.
• Work closely with subject matter experts to translate their knowledge into content clients can understand and use.
• Ask good questions challenge assumptions and help stakeholders determine the right solution rather than simply delivering whats been requested.

What You Bring

• 5 years of experience in content strategy communications education instructional design client enablement or a related field.
• Strong content creation skills with the ability to take complex subject matter and make it clear useful and actionable.
• Experience developing content across different formats and channels ideally including digital resources video or learning content.
• An understanding of the client or customer journey and how content communications and education can influence behaviour.
• Strong stakeholder skills and the confidence to ask questions provide recommendations and influence without authority.
• A strategic mindset and a hands-on approach. Youre as comfortable figuring out what should be created as you are helping create it.
• Strong project management skills with the ability to manage priorities meet deadlines and keep others informed along the way.
• A degree in Communications Education Instructional Design or a related field or an equivalent combination of education and experience.

Nice to Have

• Experience in a technical regulatory or similarly complex environment.
• Experience with adult learning microlearning or behavioural insights.
• Familiarity with emerging content technologies and AI-enabled tools.

The Details

Location: Vancouver BC
Work model: Hybrid with a minimum of two days per week in office
Compensation:$49.09/hour approximately $102100 annually
Hours: Full-time 40 hours per week
Travel: Occasional travel within BC approximately 15% or less
Vacation: Three weeks annually (15 paid days)
Benefits: Defined benefit pension extended health dental and disability coverage

If you love digging into complex subject matter asking good questions and figuring out how to make information genuinely useful wed love to hear from you.

About Smart Savvy Associates

Smart Savvy Associates is a recruitment agency specializing in marketing communications and creative roles. We work with organizations across Western Canada to connect them with experienced professionals who can make an impact.

We believe diverse teams make organizations stronger. Smart Savvy Associates welcomes applications from candidates of all backgrounds experiences and perspectives.

Every application submitted to Smart Savvy Associates is reviewed by a member of our recruitment team.