Business Operations Analyst

Ontario Wholesale Energy (OWE)is one of Ontarios fastest-growing boutique natural gas and electricity retailers serving over44000 commercial customer sitesacross the province. We provide innovative energy solutions from price-stability plans tostructuredleveragedindex products helping small medium and large commercial consumers manage their energy costs with confidence.

Wevebuilt our reputation on trust integrity and value and now we have a vacancy on ourBusinessSolution Excellenceteamfor a motivated professional who wants to grow their career in a high-earning performance-driven environment.

Why Join Us

Wedontjust offer jobs we build careers. OWE invests heavily in your professional growth success and financial future.

About the Role

The Business Operations Analyst serves as the operational backbone of the Business Solutions Excellence (BSE) team. This roleis responsible forinvestigating operational and data-related issues supporting business stakeholders managing the intake and triage process for incoming requests and driving issues through to resolution.

This is a highly cross-functional role that combines business analysis operational support data investigation and continuous improvement responsibilities.

Anideal role for someone who enjoys solving problems uncovering root causes improving processes and becoming a trusted operational partner to thebusiness.

Who You Are

You are naturally curious and enjoy figuring out why something happened rather than simply reporting that it happened.

You thrive in environments where priorities shift quickly and where success depends on your ability to investigate issues connect information across teams and drive resolution.

You are equally comfortable writing SQL queries speaking with business stakeholders documenting processes and managing multiple workstreams simultaneously.

Most importantly you take ownership. When a problem lands on your desk you see it through until it is understood communicated and resolved.

Core Responsibilities

Data Analysis & Investigation

• Develop and execute SQL queries to investigate operational issues andvalidatebusiness data
• Analyze data trends anomalies and discrepancies toidentifyroot causes
• Support commission reporting contract management enrollment validation and operational reporting
• Collaborate with technical teams to resolve data integrity and reporting issues
• Translate business questions into meaningful analysis and actionable insights

Power BI Support

• Support the development maintenance and validation of Power BI reports and dashboards
• Investigate data discrepancies and reporting issues
• Assist with DAX measures report optimization and data validation activities
• Partner with business stakeholders to ensure reporting meets operational requirements

Business Process Analysis

Map current-state processesidentifygaps document business rules and support process improvement initiatives. You can sit in a room with an operations teamunderstand operationalworkflowsand translate them into documented processes and improvement opportunities.

Business Unit Support

Act as a first point of contactwhen business teamsencounteroperational process or data-related challenges. You investigate triage escalate when needed and follow through take ownership and follow issues through to resolution.

Ticket & Issue Management

Intake prioritize and track issues across teams. Make sure nothing falls through the cracks. Provide updates close loops and keep stakeholders informed without being asked twice.

Operational Problem Resolution

• Lead investigations into operational reporting and data-related issues
• Coordinate across departments toidentifyroot causes and implement solutions
• Drive issues through to completion whilemaintainingstakeholder communication
• Present findings recommendations and next steps clearly to business leaders
• Proactivelyidentifyrecurring issues and recommend long-term solutions

Required Qualifications

• 35 years of experience in Business Analysis Operations Analysis Business Operations or a related role
• Demonstrated experience working directly with business stakeholders to gather requirements investigate issues and communicate findings
• Strong SQL skills with experience querying relational databases
• Experience investigating data process and operational issues
• Excellent communication and stakeholder management skills
• Strong organizational skills with the ability to manage competing priorities
• Experience working with ticketing systems service queues or issue management processes
• Advanced Microsoft Excel skills

Preferred Qualifications

• Power BI experience including report validation and troubleshooting
• Experience supporting retail energy utilities enrollments contract management EDI transactions or commission administration
• Familiarity with Azure Data Factory or data integration processes
• Experience documenting business processes and business rules
• Exposure to continuous improvement methodologies

What Success Looks Like

Within your first 12 months you will:

• Become the primary owner of the BSE operational support queue
• Reduce issue resolution timelines through proactive investigation and follow-up
• Improve stakeholder satisfaction across Sales Finance and Production Excellence
• Create andmaintainkey process documentation and business rules
• Identifyopportunities to improve operational workflows and reporting accuracy
• Enable BSE leadership to focus on strategic initiatives by reducing day-to-day operational triage

Diversity & Accessibility

AtOWE we believe that diverse perspectives fuel innovation. We are committed to fostering an inclusive environment that values equity and accessibility. If yourequireaccommodations at any stage of the hiring process please contact us happy toassist.