Business Intelligence Relationship Consultant

Reporting to the Director of Business Intelligence the Consultant will be responsible for supporting the data CRM reporting and operational processes that enable Canadian Retail Wealth sales teams to execute effectively. The role will maintain and improve advisor dealer branch firm territory product activity and campaign information across key platforms; support territory planning advisor transitions coverage realignments sales desk assignments campaign targeting and reporting requests; and help ensure that business rules data definitions and reporting outputs are accurate documented and aligned to sales leadership priorities. The Consultant will work closely with sales leaders wholesalers internal sales national accounts marketing business intelligence CRM operations and senior stakeholders to clarify needs coordinate execution and turn marketplace insight into practical field action.

Position Responsibilities:

• Builds understanding of advisor dealer branch product territory and campaign dynamics over time.
• Asks thoughtful questions to understand the commercial purpose behind requests not just the task being assigned.
• Handles data reporting CRM campaign and territory details carefully recognizing that small inaccuracies can affect sales execution and leadership decisions.
• Documents assumptions follows through on requests and escalates questions or issues when something does not look right.
• Helps turn business questions into clear reporting analysis process or CRM requirements.
• Looks for practical ways to make information easier for sales teams and leaders to understand trust and act on.
• Coordinates details tracks progress and helps keep reporting campaign territory and sales enablement work moving forward.
• Balances responsiveness with good judgment prioritizing work based on business impact and stakeholder needs.
• Builds productive working relationships across sales marketing business intelligence CRM operations and leadership partners.
• Communicates status risks trade-offs and next steps in a clear and professional way.

Required Qualifications:

• 2-4 years of relevant experience in Canadian retail wealth distribution sales enablement business intelligence sales operations marketing CRM campaign support or a related investment distribution support role.
• Exposure to the Canadian retail wealth marketplace including advisor dealer branch territory product or national account dynamics. Direct experience in every area is not required.
• Comfort working with CRM reporting or data tools such as Salesforce SS&C SalesConnect CRM Analytics Power BI Tableau Excel or similar platforms; advanced development experience is not required.
• A collaborative detail-oriented and curious professional who can communicate clearly manage competing priorities and learn how data tools and sales processes support field execution.
• Bilingualism (English andFrench) is a strong asset. If the successful candidate is in Québec proficiency in both languages will be required to support clients from various provinces outside of Québec.

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.