Business Continuity Manager

CarePartners is one of Ontarios largest accredited home health care providers providing nursing personal support therapy and rehabilitation support services for patients of all ages. We care for approximately 72000 patients each year in homes schools clinics workplaces and retirement homes through our 24 locations and 24 nursing clinics. CarePartners is proud of its commitment to quality relentlessly seeking to improve the patient and caregiver experience promoting a healthy and resilient workplace culture and contributing to a sustainable healthcare system in Ontario.

The Business Continuity Manager is responsible for developing implementing testing and continuously improving the organizations business continuity emergency preparedness and operational resilience programs. Reporting to the Senior Director of Business Continuity and Development this role supports the
organizations ability to prepare for respond to and recover from disruptions while maintaining safe effective and essential patient care services across home and community care clinic and office settings.

The role works collaboratively with operations and shared services departments external partners and subcontractors to ensure continuity of clinical care staffing communications technology procurement transportation subcontractor readiness regulatory obligations and service recovery during emergencies or unplanned events.

This is a Full-Time position based out of our Waterloo Corporate office.

• Competitive compensation package and comprehensive health and dental benefits
• Employment perks such as Employee Assistance Program Recognition Program and access to several Group Discount programs
• Rewarding and meaningful work in healthcare
• This position offers a competitive compensation range. The salary range is $85000 to $100000 and placement within the range will be determined in accordance with company policies and procedures as well as the candidates knowledge skills qualifications and relevant experience.

• Lead business impact analyses hazard identification risk assessments and scenario planning in collaboration with branch leadership operational teams shared services subcontractors and external partners to identify critical dependencies vulnerabilities and continuity requirements.
• Develop maintain and test business continuity emergency response escalation downtime recovery and restoration plans while providing practical guidance consultation and support to operational leaders to strengthen organizational resilience.
• Support organizational preparedness for disruptions including severe weather infectious disease outbreaks or pandemics cybersecurity incidents system outages utility failures telecommunications disruptions supply shortages staffing shortages labour disruptions transportation challenges facility closures community emergencies and natural disasters by engaging regularly with operational teams to understand local risks vulnerabilities resource constraints and service delivery challenges.
• Ensure compliance with Accreditation Required Safety Practices and lead review and update policies and procedures as required to meet or exceed expected standards while maintaining positive working relationships with referrers regulatory bodies accreditation representatives emergency management partners and community organizations to support organizational readiness.
• Coordinate emergency preparedness activities including tabletop exercises drills simulations after action reviews debriefs and lessons learned processes fostering a culture of preparedness through awareness accountability and active participation in continuity planning and improvement initiatives
• In collaboration with shared services develop communication plans tailored to patients caregivers staff partners funders subcontractors and other interest holders ensuring interest holders receive timely accurate and actionable information during incidents disruptions exercises and recovery activities.
• Facilitate the development and maintenance of emergency governance structures including defined roles responsibilities decision-making authorities escalation pathways and coordinated response processes.
• Support subcontractor onboarding and oversight in relation to business continuity and emergency planning building effective partnerships by promoting shared understanding of preparedness expectations continuity obligations performance standards and collaborative response responsibilities.
• Coordinate readiness as part of staffing contingency plans surge planning large-scale transitions and emergency response scenarios serving as a key coordination resource and supporting leaders in managing operational disruptions through risk-based recommendations decision-making support and consistent application of established escalation and continuity processes.
• Monitor compliance with business continuity emergency preparedness and contracted services policies procedures and regulatory expectations.
• Provide reports recommendations and risk updates to leadership and/or the Compliance Committee regarding preparedness response readiness subcontractor performance risks incidents and improvement opportunities (i.e. facilitate Event Debrief sessions and formulate Acter Action Reports)
• Support continuous improvement of business continuity tools templates training policies subcontractor oversight processes and program governance.
• Other related duties andrequiredor assigned.

• Post-secondary education in emergency management business continuity healthcare administration risk management or a related field.
• Certification or training in Incident Management System Incident Command System Certified Emergency Manager Emergency Management Professional or related emergency management training considered an asset.
• 3 years of experience in healthcare emergency preparedness business continuity planning crisis management surge planning IPAC or pandemic response cybersecurity incident coordination extreme weather response or health human resource contingency planning.
• Experience working in home and community care healthcare or multi-site service delivery environments considered an asset.
• Knowledge of business impact assessment risk assessment continuity strategy development incident management emergency operations recovery planning and subcontractor/service continuity risk management.
• Experience with policy development project planning change management training exercises audits documentation review and continuous improvement activities.
• Experience working in unionized environments supporting labour disruption planning or coordinating staffing and subcontractor contingency plans considered an asset.

In addition to providing home-based health care CarePartners also serves the community through clinics transitional care units and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program weve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

Artificial Intelligence

CarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.

This job posting is available due to an existing vacancy.