Business and Systems Analyst-Level 1
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Job Summary
Company Overview
Epic Health Solutions boasts over 35 years of experience in the healthcare industry providing innovative solutions in an ever-evolving marketplace. As part of an award-winning enterprise group were proud to support a global team of more than 500 employees dedicated to enhancing healthcare services.
Summary
We are seeking a detail-oriented bilingual Business and System Analyst (Level I) to join our Enterprise Delivery this role you will work with regular guidance to elicit document and validate business and system requirements for low-to-medium complexity initiatives facilitating workshops using established templates and support and applying feedback to build your analysis and documentation skills. You will support the liaison between business stakeholders and technical teams throughout the solution lifecycle from requirements definition through testing validation and implementation acceptance within Agile and hybrid delivery environments.
Key Responsibilities
- Elicit document and manage business functional and non-functional requirements for standard low-to-medium complexity initiatives including User Stories Business Rules and Acceptance Criteria under regular guidance from senior analysts
- Support the translation of business needs into structured system and technical requirements ensuring requirements are clear complete and aligned with business objectives
- Facilitate workshops and requirement-gathering sessions using established templates and support from senior team members
- Assist in interfacing between business stakeholders and technical teams (development data architecture vendors) to clarify requirements and expected outcomes
- Support the review and validation of solution designs against documented requirements and business rules
- Draft clear acceptance criteria for standard scenarios incorporating feedback to improve documentation quality
- Produce accurate documentation including Business Requirements Documents (BRDs) Functional Specifications User Stories and Business Rules subject to review
- Document defects gaps and change requests escalating for review and resolution as needed
- Support the preparation of Statements of Work (SOWs) including scope requirements assumptions and dependencies
- Assist the Project Manager and cross-functional teams with planning scope tracking and change management activities
- Actively participate in process improvement initiatives and apply feedback to continuously develop analysis and documentation skills
Qualifications
- Bachelors degree in Business Information Systems Computer Science or a related field
- 13 years of experience as a Business Analyst or Systems Analyst (or equivalent experience)
- Growing experience in business analysis and system analysis within IT environments including exposure to system integration data flows and application architectures
- Experience documenting user stories business rules and acceptance criteria
- Familiarity with SDLC methodologies (Agile Waterfall or hybrid) is an asset
- Basic understanding of testing methodologies UAT and acceptance processes
- Experience working in regulated industries; experience in Health Insurance Third-Party Administration (TPA) or financial services considered an asset
- Bilingual fluency in English and Spanish (spoken and written) preferred; B2 English level minimum
- Familiarity with JIRA Confluence and process modelling tools (e.g. Visio Lucidchart) is a plus
- Strong attention to detail willingness to learn and ability to apply feedback in a fast-paced environment
Core Competencies
Requirements Gathering Stakeholder Communication Agile Delivery Support Documentation Accuracy Workshop Support Attention to Detail Problem Solving Communication Accountability Adaptability
If you are passionate about business analysis and want to grow your career while contributing to meaningful technology solutions we invite you to apply today and become part of our dedicated team at Epic Health Solutions!
Position Details
Job Type | Full-time |
Expected Hours | 40 per week |
Schedule | 8-hour shift Day shift Monday to Friday |
Work Location | Hybrid (Ontario) |
Language Requirements | English and Spanish (preferred) |
Benefits
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Accessibility
Epic Health Solutions is committed to providing an inclusive and accessible work environment and complies with the Accessibility for Ontarians with Disabilities Act (AODA). We are dedicated to ensuring equal opportunities for all applicants. If you require accommodations during the recruitment process please email us at and we will work with you to meet your needs.
Required Experience:
IC
