Business Analyst – AEM Web Publishing & Web Content Management

Job Title: Business Analyst AEM Web Publishing & Web Content Management

JIRA & Confluence

Hybrid: 4 Days a Week in Office

Primary Skills:
Business Analysis
AEM Web Publishing
JIRA
Confluence

Experience Required:
5 years of experience working in an online/digital environment.

Responsibilities:

Support the rapid delivery of requests to website properties including:
Business as usual content changes
Marketing campaigns
Corporate initiatives
Regulatory changes
Rate changes
Other requests

Assess client requests in JIRA by understanding:
Business requirements
Impact to clients and customers
Alignment to an integrated online experience

Document and coordinate all request activities including:
Requirements
Change order requests
JIRA intake
Tracking
Project status reporting
Communication

As needed coordinate deployment activities with Quality Engineer Delivery Management Business/Marketing partners and support teams to ensure successful delivery.

Align work activities to support priorities as defined by requestors. Ensure deliverables meet quality objectives. Communicate status and provide timely escalation of issues.

Participate in daily meetings:
Backlog refinement
Pod huddle
Other meetings

Participate in quarterly Program Incrementation sessions to support roadmap and Business OKRs.

Manage relationships with key partners:
Marketing
Product Groups
Technology partners
Change Management
Incident Management
External partners

Represent Content Publishing team as a subject matter expert.

Provide a professional consistent and positive client experience.

Help to review improve and document processes.