Bilingual Specialist, Partner Development and Outreach Greater Calgary Area

WHO WE ARE

Up With Women / Exponentielles UWW/EXP is a national charity dedicated to helping women and gender diverse individuals experiencing low income build a sustainable pathway out of poverty and realize their full potential. Currently serving in 5 provinces (British Columbia Alberta Ontario Quebec and Nova Scotia) and growing UWW/EXP is committed to serving our clients in the official language of their choice anywhere within our service areas.

WHAT WE CAN OFFER

We are a team of passionate innovative professionals many with lived experience of the intersecting issues of poverty. We are flexible pro-parent pro-mental health and pro-human. Together we take pride in cultivating a thriving and enjoyable workplace that values diversity equity and inclusion. Click here to hear directly from our employees about what its like to work with us.

Benefits: Health Plan (Paramedical and Dental) Health Spending Account group insurance (Life Dependent Life AD&D) Peace of Mind plan (i.e. prescription drugs accidental dental hospital care etc.) birthday off internal psycho-social resources access to one on one coaching as available and a positive and innovative office culture grounded in our core values of humanity integrity humor and purpose.

WORKING CONDITIONS

• Working hours: This position is full-time. You are expected to work 35 hours per week over 5 days.
• Hybrid work arrangement:Currently this is a remote position meaning you will work from your home office location. Travel within the Greater Calgary Area will be required and occasional travel to Edmonton Vancouver and the UWW/EXP Toronto office (at least once a year) will also be required. If UWW/EXP secures a Calgary office you will be required to work from this location at least one (1) day per week scheduled in coordination with your Manager. You must also be available to report to your assigned office on other days as requested by your Manager.
  
• Eligibility to work in Canada: We offer a safe and inclusive workplace for people of all backgrounds and experiences. We strongly encourage individuals from underrepresented groupsespecially in the social services sectorto apply.

• You must be eligible to work in Canada. This means you must be a Canadian citizen a permanent resident or hold a valid work permit.
  
• Some travel within Canada may be necessary.
• You may occasionally be required to work outside of regular business hours (evenings and weekends).

WHO YOU ARE

Reporting to the Regional Manager for Anglophone Canada the Partner Development and Outreach Specialist is responsible for achieving recruitment and enrollment goals for UWW/EXP programs and services. The ideal candidate will (1) build and maintain trusting meaningful and sustainable relationships with community partners and (2) engage in client outreach events and activities to generate program applicants who are committed to taking meaningful steps toward their professional and personal goals via UWW/EXP coaching program.

This role is responsible for hosting and delivering in-person and virtual presentations to community partners attending events and conducting outreach online in-person via email and over the phone to meet our recruitment targets. The role coordinates the marketing administration development delivery and evaluation of all outreach and community engagement activities while establishing and maintaining working relationships with a wide variety of internal and external stakeholders.

WHAT YOULL DO

Accountabilities:

1. Partnership Development / UWW/EXP Value Proposition:

• Develop and maintain new and existing partnerships with community agencies career development organizations transitional living centers shelters drop-in centers immigrant and health programs and centers and any other community service organizations whose clients can benefit from the services of UWW/EXP.
• Seek out new relationships by creating appointments and opportunities through cold calling email campaigns social media tools and other prospecting techniques.
• Execute creative follow-up efforts that result in maintaining and establishing trusting meaningful relationships.
• Plan organize and lead a consultative activity development process resulting in a partnership plan to grow the relationship based on the communitys need.
• Deliver informative and engaging presentations to community partners and prospective clients virtually and/or in person and build ongoing relationships with community partner agencies and their staff.
• Network to expand the presence and positive reputation of UWW/EXP.
• Assist UWW/EXP teams in spreading brand awareness through organizing and participating in lead generation activity including program events job and immigration fairs community education efforts marketing campaigns and others as required.
• Plan organize and help secure guest speakers (e.g. current clients alumni volunteer coaches etc.) for presentations.
• Monitor implementation of program processes and policies for the purposes of high-quality service delivery and continuous quality improvement
• Create and maintain accurate and up-to-date agency records in UWW/EXPs CRM (i.e. SalesForce)
• Create and maintain program documents and presentations and file them in accordance with UWW/EXP policies and procedures.
• Facilitate positive relations within the program team with other departments within UWW/EXP and with stakeholders at large.
• Develop and maintain a deep understanding of UWW/EXPs suite of services and value proposition to engage new and existing client referral agency partners.

2. Monitoring and Evaluation:

• Conduct ongoing data reviews in Salesforce ensuring completeness and accuracy of data entered regarding partner agencies and key metrics.
• Support the interpretation of reports as needed regarding key metrics and outcomes.
• Engage in ongoing review of processes and procedures to make recommendations for the purpose of continuous quality improvement.

3. Team Collaboration:You will be working cross-departmentally supporting:

• The programs teams in understanding the outcomes of partner development and outreach activities for the purpose of program planning.
• The management team to effectively resolve issues and respond to sensitive inquiries and concerns from referral partners.

KNOWLEDGE & SKILLS

Required:

• English/French Bilingualism
• 4 years of successful value/benefit propagation relationships building and community outreach experience with a proven track record.
• Results-driven and demonstrated ability to meet performance targets by deadlines and critical time periods.
• Experience with the prospecting process and the sales/partner development cycle.
• Strong expertise in client and community service with an orientation toward innovation and collaboration.
• Exceptional oral and written skills with a high degree of comfort in face-to-face and virtual meetings communicating by telephone in-person and email to answer inquiries and coordinate details.
• Demonstrated ability to establish and maintain trust-based relationships with a variety of stakeholders including community partners prospective clients volunteers colleagues and funders.
• Innovative adaptable strategic and self-motivated with demonstrated ability to work as part of a team and independently and manage own workload and time.
• Demonstrated ability to exhibit a high level of sensitivity resilience relatability and emotional intelligence.
• Strong understanding of the socio-economic barriers faced by people of all backgrounds and the experiences of diverse community members including women and gender-diverse individuals people experiencing low-income people with the lived experience of trauma people with mental health issues new Canadians racialized communities people with disabilities and 2SLGBTQ communities.
• Must be able to travel within the Greater Calgary Area to conduct in-person presentations and attend meetings as required.
• Proficiency with Microsoft 365 and Salesforce (or other CRM) and the ability to easily learn new digital tools to enhance efficiency and effectiveness.

Assets:

• Previous experience exposure or understanding of community and social services.
• Lived experience of low-income and intersecting barriers.

Required Experience:

Manager