Bilingual Plan Design Quality Analyst

The Group Benefits (GB) Plan Design Quality Analyst is part of the Operations Integrity Quality team and plays a key role in ensuring accuracy compliance and consistency in new plan setups and plan amendments. This role focuses on quality assurance activities to ensure adherence to established processes client service standards regulatory requirements and risk controls.

Position Responsibilities:

• Perform quality reviews of system configurations and documentation completed by Plan Design Installation Administrators.
• Communicate audit findings trends and recommendations to Plan Design teams and leadership.
• Identify recurring issues and improvement opportunities through data analysis and trend reporting.
• Stay informed of updates to policies procedures systems and regulatory requirements.
• Initiate and support process improvements to align team capabilities with current and future business needs.
• Participate in calibration sessions to ensure consistency accuracy and alignment across quality reviews.
• Provide posttraining and nesting support to new Quality Analysts including peer audits auditor reviews question support root cause analysis and trend analysis.
• Support rework investigations and contribute to initiatives aimed at reducing errors and rework rates.
• Support SOX SOC Key Risk Reviews and internal or external audit activities as required.

This job description does not represent a comprehensive listing of all duties. Responsibilities may be adjusted or additional tasks assigned based on business needs.

Required Qualifications:

• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
• Strong proficiency with Group Benefits applications processes and operational workflows.
• Working knowledge of Group Benefits systems including but not limited to: (V3 ManuConnect (Traditional and AdminAdvantage) Clients II. ESC. Documents CPM)
• Proficiency in Microsoft Office applications (Word Excel PowerPoint).

Preferred Qualifications:

• Previous experience in Plan Design or Plan Installation (an asset).
• Strong analytical technical organizational and problemsolving skills.
• High level of accuracy attention to detail and sound judgment.
• Ability to prioritize workload and act with urgency when required.
• Selfmotivated selfdirected and able to work with minimal supervision.
• Strong communication and negotiation skills with tact and professionalism (written and verbal).
• Adaptability to change eagerness to learn and willingness to challenge the status quo.
• Proven time management and organizational skills.
• Demonstrated ability to understand assess and mitigate operational and compliance risk.

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

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This posting supports an ongoing hiring initiative for existing and/or future vacancies.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.