Bilingual L1.5 Shopfloor Support
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Job Summary
Bilingual L1.5 Shopfloor Support
Location- Mirabel Quebec
Must Have Technical Skills
Interaction with Team members for knowledge sharing knowledge transition and issue resolution
Stakeholder management share regular updates and assist in preparing operational reports
Triaging of issues and coordination with cross functional teams for timely resolution
Follow service management processes (e.g. Incident Change Capacity Problem etc.)
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Adhere to shift rotation plan and Operating model
Interaction with SMEs on functional issues
Coordinate communications between suppliers and business stakeholders for their particular area
Tracks and report progress to stakeholders
Working experience in ServiceNow and knowledge on Incident Problem Change SLM and Knowledge Management processes
Shift timings: Monday to Friday: Morning 7:00 am7:00 pm (8 hours job ROTA will be available)
On-Call support beyond Office hours (rarely needed)
Extended Shift timings and Weekend working based on customer requirements
Working with Manufacturing Customer will be an added advantage
Fluent in French language
Roles and Responsibilities
Day to day incident monitoring and resolution (Service Now preferred)
Interaction with client (IT & Business users) on functional issues
Triaging of issues and coordination with cross functional teams for timely resolution
Follow service management processes (e.g. Incident Change Capacity Problem etc.)
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Adhere to shift rotation plan and Operating model
Interaction with SMEs on functional issues
Coordinate communications between suppliers OEM and other IT stakeholders for their particular area
Tracks and report progress to stakeholders
Willing to work in shifts (between 7am to 7pm) this is mandatory
Flexible
Excellent communication skills
Continuous learning attitude
Team worker
Meticulous
Required Skills:
Java
