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Bilingual IT Support Engineer
Job Location:
Monthly Salary:
Experience Required:
Posted:
25 September 2026 (5 hours ago)
Posted:
Application Deadline:
23 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Bilingual IT Support Engineer
Experience: 36 years
Must Have Technical Skills:
Interaction with team members for knowledge sharing knowledge transition and issue resolution.
Stakeholder management sharing regular updates and assisting in preparing operational reports.
Triaging of issues and coordination with cross-functional teams for timely resolution.
Follow service management processes (e.g. Incident Change Capacity Problem etc.).
Maintaining agreed SLA levels and assuring quality of delivery at all times.
Adhere to shift rotation plan and operating model.
Interaction with SMEs on functional issues.
Coordinate communications between suppliers and business stakeholders for their particular area.
Track and report progress to stakeholders.
Working experience in ServiceNow and knowledge of Incident Problem Change SLM and Knowledge Management processes.
Shift timings: Monday to Friday morning 7:00 am7:00 pm (8-hour job ROTA will be available).
On-call support beyond office hours (rarely needed).
Extended shift timings and weekend working based on customer requirements.
Working with a manufacturing customer will be an added advantage.
Fluent in French language.
Roles and Responsibilities:
Day-to-day incident monitoring and resolution (ServiceNow preferred).
Interaction with client (IT & Business users) on functional issues.
Triaging of issues and coordination with cross-functional teams for timely resolution.
Follow service management processes (e.g. Incident Change Capacity Problem etc.).
Maintaining agreed SLA levels and assuring quality of delivery at all times.
Adhere to shift rotation plan and operating model.
Interaction with SMEs on functional issues.
Coordinate communications between suppliers OEM and other IT stakeholders for their particular area.
Track and report progress to stakeholders.
Willing to work in shifts (between 7am to 7pm) this is mandatory.
Flexible.
Excellent communication skills.
Continuous learning attitude.
Team worker.
Meticulous.
Key Words to Search in Resume:
IT-OT Support
Support
Operational Technologies
Aerospace
Knowledge of Manufacturing IT Environment
Application Support
Required Skills:
Java
