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Bilingual French Software Functional Tester – Contact Center Applications
Job Location:
Monthly Salary:
Experience Required:
Posted:
10 July 2026 (30+ days ago)
Posted:
Application Deadline:
7 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Role: Bilingual French Software Functional Tester Contact Center Applications
Location: Toronto Canada
Desired Experience: 46 Years
Role Overview
Validate and ensure the quality of contact center applications through functional testing.
Perform bilingual application validation in French and English across enterprise applications.
Ensure application behavior workflows and customer journeys meet functional requirements.
Key Responsibilities
Functional Testing
Perform functional regression and end-to-end testing for contact center applications including:
IVR
CTI
CRM integrations
Chat
Email
Voice applications
Validate user interfaces workflows and customer journeys in French and English.
Review requirements create detailed test cases and execute testing across multiple platforms.
Defect Management & Documentation
Identify log and track defects using defect management tools including:
JIRA
ALM
Azure DevOps
Provide clear and detailed testing documentation and test evidence.
Collaborate with business analysts developers and QA teams to ensure alignment with functional requirements.
User Acceptance Testing & Quality Assurance
Support UAT activities with business users especially for French-speaking markets.
Ensure compliance with accessibility usability and language localization standards.
Apply QA methodologies test planning and defect management practices.
Required Skills & Qualifications
Fluent in French and English both written and spoken.
3 years of experience in functional testing of enterprise or contact center applications.
Experience testing:
IVR
Telephony
CRM platforms
Customer service applications
Strong knowledge of QA methodologies test planning and defect management.
Hands-on experience with testing tools including:
JIRA
ALM
TestRail
Azure DevOps
Ability to work in an Agile environment with cross-functional teams.
Strong problem-solving communication and documentation skills.
Nice to Have
Experience with automation frameworks including:
Selenium
Cyara
Knowledge of banking or financial services domain.
Exposure to performance testing or voice application testing tools.
Required Skills:
Sailpoint
