Bilingual French + English Technical Customer Service and Sales Representative

Join our dynamic team to provide exceptional personalized support to customers of a well known financial technology this role you will guide customers through various financial tracking accounting and or tax preparation platforms and applications. If youre passionate about delivering outstanding support wed love for you to be part of our dedicated team.

This opportunity represents an existing vacancy supporting current business operations.

Compensation: $19.20 - $20.35/H dependent on province of residence with a $2/H bilingual premium
Job Classification: Regular full-time hourly
Weekly Hours: 40
Position Classification: Customer Service Representative

Proficiency in English and French is required as the role will support both French and English-speaking customers.

• Comprehensive Benefits: Our package includes medical dental life and vision insurance company-matched RRSP paid time off and employee assistance/wellness programs
• No equipment We provide everything you need!
• Enjoy the benefits of working from home (save time money and reduce stress!)
• Earn tenure and performance based incentives
• Hands-on paid virtual classroom-style training as well as ongoing job specific training
• Internal career mobility (93% of our managers are promoted from within)

• Deliver exceptional customer support via inbound phone calls
• Perform technical assistance by troubleshooting basic system issues within the financial software
• Guide customers through completing specific tasks/actions within the software
• Educate customers on various products and solutions to fit their needs
• Present customers with product solutions and upselling opportunities
• Utilize effective communication to de-escalate customer concerns

Required:

• Must be authorized to work in Canada
• Must be at least 18 years of age
• High school diploma or equivalent
• Flexibility to work a variety of shifts including nights evenings and weekends
• Strong verbal & written communication
• Ability to multitask and navigate between screens efficiently while assisting customers
• Must be able to complete a pre-employment background check
• Must be proficient in both English and French

Nice to have:

• Previous technical customer service support preferred
• Experience with accounting or bookeeping systems/software
• Sales experience is a plus!

Foundever is a global leader in the customer experience (CX) industry. With 150000 associates across the globe were the team behind the best experiences for 800 of the worlds leading and digital-first brands. Our innovative CX solutions technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse inclusive and equitable work environment where all associates are represented supported and treated with fairness and respect. We believe in selecting developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.