Bilingual Customer Service Specialist

Permanent Full Time

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Group Retirement Services (GRS) Administration provides administration services for a variety of group products including RRSP RPP DPSP TFSA Investment Only and various non-registered plan this role youll contribute to the effective record-keeping and reporting for GRS customers. You must become proficient with the Group Pension Administration System (GPAS) and GRS processes.

Are you customer obsessed Do you thrive in a fast-paced environment Do you have a keen eye for detail enjoy problem-solving and seek out technical challenges The Customer Service Specialist role is suited to a technically minded customer-first individual who thrives on building relationships and providing expert solutions.

Reporting to the Associate Manager you will be accountable for:

• Handling plan and member maintenance on GPAS including data updates financial transactions and reporting
• Handling various inquiries telephone calls etc. from multiple audiences
• The daily management of a block of business
• Fostering relationships with plan administrators brokers advisors and plan members
• Handling sensitive and complex issues in a timely and accurate manner

Based on your assignment within GRS you will be specifically accountable for one or more of the following:

• End to end handling of death and marriage breakdown transactions (includes requirement gathering communications handling unusual situations and ultimately making payments to/on behalf of plan members)
• Standard and customized client reporting including the completion of Annual Information Returns and responding to inquiries from external auditors
• End to end daily administration (including contribution processing investment fund changes payment of member benefits basic reporting and supporting advisors and plan administrators)

Required competencies and behaviours:

• Bilingualism (fluent in French and English) required as the position will regularly serve our clients with English and French-speaking needs.
• Strong analytical skills; ability to pursue solutions using documented processes and tools available
• Customer service focused with a positive can-do attitude
• Strong communication skills - both written and verbal
• Highly organized with the ability to prioritize and execute a large variety of work
• Strong interpersonal skills with the ability to work independently and as part of a larger team
• Self-motivated with an ability to effectively multi-task in a fast-paced environment to meet tight deadlines
• Strong research and analysis skills with the ability and desire to produce quality work
• Strong problem solver with the motivation to seek out answers independently in a changing environment
• Fluency in Microsoft Office tools including Word and Outlook
• Strong proficiency in Excel (with experience creating formulas pivot tables macros v-look ups etc.)
• Knowledge of investment/retirement arrangements and/or GRS business processes an asset
• Knowledge of rules and regulations as they relate to GRS products an asset
• Reliability Status Security Clearance this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information assets or work sites as outlined by theGovernment of Canada website. The cost of submitting these checks will be covered by Canada Life.

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The base salary for this position is between $50900 - $76400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus commission etc). If you are selected to move forward in our recruitment process your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

Wereunited by a shared purpose: to improve the financialphysicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

Werelooking for people who live our values everyday: we step up we do the right thing and we deliver for our customerscommunitiesand each you someone who always strives to do the right thing who steps up for themselves and others and who delivers with impact Then we want to hear from you!

What we offer:

Were committed to supporting our employees through every stage of their career. Heres what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement access to industry-leading learning programs and up to$2000 annuallytowardseducation reimbursement.

• Health & Wellness:Flexible health and dental benefitsplus a $5000 mental health benefit to support your well-being.

• Time Off:In addition to regular vacation andpersonal dayswe support communityinvolvement with avolunteer day.

• Financial Security:Company-matching pension planshare ownership program andadditionalinvestment options.

• Rewards and Recognition:Employee recognition programs service milestone celebrations employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs)mentorshipprogramssocialclubsandevents.

Learn moreaboutCanada Life.

Werecommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Lifewould like to thank all applicants however only those who qualify for an interview will be contacted.

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