Bilingual Automotive Fixed Ops Specialist Training and Implementation

Company Name:PBS SystemsJob Location:Calgary ABJob Type:Full-time PermanentNo. of Openings:01Job Requirement(s):Bilingual; Travel across Canada and USA approx. 2 weeks per monthInternal Job Title:DTO Bilingual Trainer Fixed OpsReports To:Team Lead DTO Fixed OpsPBS is the fastest growing All Inclusive Business Platform vendor in North America and weve only just begun!PBS has been transforming how people buy and service cars for almost 40 years becoming the third largest Dealership Management System(DMS) provider in North America. Each month hundreds of new users join our platform which helps dealerships manage sales service inventory and accounting. What sets us apart is how we treat our customers - as partners innovators and PBS we invest in your growth. Your career can progress in alignment with your strengths interests and aspirations. Apply today!The Role:As a DTO Bilingual Trainer Fixed Ops you will deliver expert training and support in English and French to new and existing customers on our Dealer Management Software. You will primarily conduct virtual training sessions to guide customers through the software implementation process ensuring a smooth transition. Additionally you will provide onsite training for new software installations in person. This role is essential in providing exceptional customer service fostering continuous learning and promoting collaboration and process improvement to maximize customer success with our Responsibilities:Develop a thorough understanding of PBS software and related training processes Gain proficiency in data entry and other key operational tasks Independently manage and deliver all assigned training sessions within primary silo Become an install resource without assistance Prioritize tasks independently and demonstrate accountability without requiring direction Ensure that assigned DTO Cornerstone tickets are handled in a timely manner Provide excellent customer service by effectively navigating and demonstrating the PBS DMS system while maintaining positive solutions-focused relationships to ensure customer needs are met or exceeded Respond promptly to internal and external training requests Write up tickets that arise and escalate issues to the corresponding teams Stay up-to-date and understand process documentation as departmental processes evolve Share knowledge across silos and contribute to team learning and development Take the initiative to expand product knowledge and participate in cross-training opportunities if possible Support a collaborative and positive team environment Perform other duties and responsibilities as assigned MUST HAVE Skills: Fluent in French and English (speaking reading writing)1-2 years experience in a car dealership environment with a focus in Fixed OperationsStrong computer skills are required including proficiency in Microsoft Office Suite (Outlook Word Excel). The ability to quickly learn and adapt to new software tools is essential!Ability to travel within Canada and the USA up to 2 weeks per month; valid passport U.S. visa (if applicable) and full drivers license are required Additional Skills: Excellent communication skills including presentation and public speakingPBS software experience is a strong assetExperience facilitating in-person and virtual training sessions is a strong assetStrong problem solving and troubleshooting skillsEffective time management and organizational skillsAbility to multitask and prioritize Outstanding documentation abilitiesHigh School DiplomaWhat we offer:Professional Development Continuous training industry certifications and clear pathways for career Opportunities - Travel to locations across Canada the U.S. and the CaribbeanComprehensive health benefits - Medical and dental coverage to support your Time Off Generous PTO to help you recharge and maintain work-life culture - A collaborative supportive team environment where your ideas and voice truly recognition - Regular appreciation programs and performance-based incentivesCompetitive compensation packageCompetitive annual base salaryUp to $4800 per year in product certification bonusesOutstanding travel incentive bonusesAdditional performance incentivesAttractive referral bonusesStaff discounts Exclusive savings with partners such as GM Dell and moreShould you be selected for an interview you will be contacted via email. Please monitor your junk/spam Systems thanks all applicants for their interest however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require reasonable accommodations throughout the recruitment process please contact the Recruiting team at