Bilingual Assistant Manager, Merchandise Supply Chain

At CNeverydaybrings new and exciting challenges. You can expect an interesting environment whereyourepart of making sure our business is running optimally andsafelyhelpingkeep the economy on track. We provide the kind of paid training and opportunities that long-term careers are builtonand we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do !

Job Summary

The Assistant Manager Merchandise Supply Chain is responsible for overseeing the Train Reporting Services team. The incumbent ensures accurate and timely reporting of the movement and assignment of trains rail cars and other assets. The role also identifies opportunities for operational efficiencies related to way billing and movement of incumbent collaborates with Train Reporting Representatives (TRRs) frontline operational decision makers and Assistant Superintendents providing the necessary knowledge and direction to facilitate consistent and effective application of reporting regulations. The role requires an understanding of the theoretical and practical application of collective bargaining agreements corporate policies and codes of conduct.

Main Responsibilities

Train Report Management

Create a positive learning environment and provide consistent coaching and feedback to team members

Ensure TRRs are equipped with the necessary knowledge skills and support

Engage with TRRs to create a team environment both within the TRS and between the TRS and external stakeholders

Ensure stakeholder satisfaction by identifying investigating and resolving issues in a timely manner improving information flow and providing process intelligence

Stay up to date with and implement leading edge practises in complaint management

Identify trends in centre workload and ensure proper staffing to meet demand

Support Senior Manager Train Reporting Services with quantitative and qualitative data on centre performance

Conduct continuous reviews of centre performance policies and procedures in order to identify areas of improvement

Develop and implement strategies for improvement in a measured and effective manner to maximize understanding and adherence

Conduct investigations

Recommend corrective actions and respond to grievances in accordance with the collective bargaining agreement and corporate policies

Working Conditions

The role has standard working conditions in an office environment with a rotating shift schedule. The incumbent must be available to work shifts and weekends when necessary. The role requires being available on-call 24/7 to respond to critical incidences. Due to the nature of the role the incumbent must be able to meet tight deadlines handle pressure and stress.

Requirements

Experience

Supervision

Minimum 2 years of experience supervising a team preferably in a clerical or call center environment

oExperience working in a unionized work environment

oCN Operations experience *

Education/Certification/Designation

Bachelors Degree in Business Administration or equivalent*

*Any designation for these above would be considered as an asset

Competencies

Solves problems to create value

Applies critical thinking

Sets direction and inspires others

Communicates with impact

Collaborates with others and shares information

Develops self and others

Demonstrates active listening

Delegates and empowers others to create accountability

Skills/Knowledge

Advanced knowledge of Microsoft Office (Excel PowerPoint Word)

Extensive knowledge of railway transportation operational practices*

Advanced knowledge of Service Reliability Strategy (SRS)*

Fluently bilingual both written and verbal (English French)

Any designation for these above would be considered as an asset *

This position is posted as a grade 9.

About CN

CN is a premium railroad that sustainably generates value for our customers shareholders employees and stakeholders with an unwavering commitment to safety and service. Essential to the economy to the customers and to the communities it serves CN safely transports more than 300 million tons of natural resources manufactured products and finished goods throughout North America every year. CNs network connects Canadas Eastern and Western coasts with the U.S. South through a 20000-mile rail and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.

At CN we are dedicated to building North Americassafest mostinclusiveandsustainable railroad which includes reflecting the communities in which we operate. Research shows that candidates often dont apply unless they feel they fit the job posting at 100%. To all potential applicants even if you dont meet every job requirement listed in a posting we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials accessible meeting rooms or other accommodations) please get in touch with our team at.

As an equal opportunity employer qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status and other protected status as required by applicable law.

Please monitor your email on a regular basis as communication to applicants is done via email.

Required Experience:

Manager