Bilingual Account Executive

Were Hiring!Bilingual Account ExecutiveToronto ON Montréal TYPE: Full-Time Contract (12 month term)PAY BAND: $71920 - $91000REASON FOR HIRING: Temporary replacementWORK MODEL: HybridLANGUAGE: Bilingual (English and French)WHO WE ARESOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents nearly 200000 songwriters composers and music publishers. Through licensing global royalty collection and advocacy we help creators to keep making the music that entertains moves and inspires usOUR COMMITMENT TO DIVERSITY EQUITY INCLUSION AND ANTI-RACISMSOCAN thrives with a variety of viewpoints identities and backgrounds and we are committed to anti-racism. Everyone is welcome to apply for our wide range of roles regardless of gender identity gender expression ethnicity race age culture sexual orientation religious belief or physical ability. Learn more about SOCANs commitment to Inclusion & WORK WITH USMake a difference by supporting and collaborating with a vibrant and creative communityEnjoy many options for workplace flexibility and work-life balanceGet involved in the rapidly changing creative spaceAdvocate for and empower the creative communityTogether well help music creators earn more income and make a livingWHAT WE OFFER35-hour workweek schedule(possible flexible work options i.e. 4-day work week (position based)Inclusive and collaborative working environmentABOUT THE ROLEThe purpose of this position is to provide superior customer service to high-profile top-earning songwriters composers and music publishers by proactively managing the administration of their catalogues and ensuring the accuracy and timely payment of their performance and reproduction rights royaltiesThis position requires you to work closely with the Creative team and Operations Queries Team to maintain this high level of service and the retention of our note:Fluency in both English and French is required for this position as the position requires constant and regular interaction with both French and English-speaking members and YOULL DO / KEY RESPONSIBILITIESBuild rapport trust and confidence with assigned accounts that includes a combination of Songwriters AV Composers and Publisher members to ensure satisfaction with SOCAN. Offer expertise service to ensure members works and cues are registered forms are completed/submitted and agreements are entered in SOCAN proactive tasks and initiatives to ensure proper management of assigned member account of royalties and catalogue maintenance. This includes but is not limited to unidentified performances initiating claims requesting documentation earnings analysis and looking at CRM/Case Management system to properly document and track all member queries and adhere to departmental service level agreements (SLAs).Coordinate with various departments within SOCAN for domestic and international queries and adjustments. Receive and process advance requests from information and guidance to high profile members and their managers or representatives throughout SOCAN telephone and email support for all members with respect to any queries regarding area of expertise (cue sheets concerts publishing etc.).Resolve member questions or queries with the use of SOCANs CRM Member Portal and knowledge of SOCAN repertoire to review various reports. Participate and represent SOCAN at industry events as duties as YOU WILL BRING / QUALIFICATIONS & EXPERIENCEDegree or Diploma in Business or a related field or relevant experienceMinimum 5 years customer service/customer care experienceMinimum of 2 years experience working in the entertainment/music industryExperience in Copyright Publishing or Royalty Administration an communication skills in English and FrenchExcellent interpersonal skills with an emphasis on customer service Superior telephone manners including good telephone etiquette voice quality diction and articulation. Superior listening skills Knowledge of the music industry Knowledge of local music scene and ecosystemKnowledge and expertise in handling publishing agreements and administration an assetProficient in use of MS office (Word Excel) applications COMPETENCIESCommunicatorRelationship Builder Service OrientedResults Oriented Analytical Adaptable/flexible Teamwork Initiative Emotional Intelligence and ResilienceACCESSIBILITY & ACCOMMODATIONSOCAN is committed to providing an inclusive workplace environment that meets the accessibility needs of employees with disabilities. Should you require accommodations please contact us directly at and we will make the necessary accommodations. Applications submitted to this email address will not be EMPLOYMENT OPPORTUNITYSOCAN is an Equal Opportunity Employer. Hiring and other employment decisions at SOCAN are made without regard to race colour religion sex ancestry national origin ethnic origin age disability citizenship veteran status sexual orientation record of offences marital status family status or any other characteristic protected by federal provincial or local law regulation or you dont see yourself fully reflected in every job requirement listed on the posting above we still encourage you to reach out and apply. Research has shown underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable inclusive and diverse company and we strongly encourage applicants of all genders ages ethnicities cultures abilities sexual orientations and life experiences to applyHOW TO APPLYIf youre interested in joining us wed love to hear from you: you for your interest in our company; we will be in touch with those candidates we wish to learn more about SOCAN go to . 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