Benefits Implementation Consultant Hybrid

WHO WE ARE
When it comes to health were always looking for waysto push for better. Its why we were founded in the first 1957 ourfounder pharmacist William Wilkinson witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughters prescription. Heknew there had to be a better way. So he introduced North Americas firstprepaid drug plan and GreenShield was born as a not-for-profit with a missionto support better health for all Canadians.

We arent just a health and benefits company. Werethe only not-for-profit social enterprise that brings worlds of coverage andcare together all in one place.
Were noble challengers purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians and we know that starts with our employees.

THEROLE IN A NUTSHELL

The Benefits Implementation Consultant will be responsible for implementing and configuring benefits administration solutions for our customer base. You will work closely with team members as well as independently and confidently to manage your own workload. Youll be able to understand customer requirements designing and delivering solutions that are aligned to their needs. At times youll support other members of the team and share your knowledge with them.

• Complete product configuration and quality control testing based on business requirements and project timelines.
• Demonstrate a thorough understanding of complex benefits administration technology and implementation concepts.
• Deliver quality services. Value and model excellent client service by establishing goals and implementation plans to achieve high quality deliverables within expected timeframes.
• Monitor progress manage risk and confirm key stakeholders are kept informed about progress and expected outcomes.
• Responsible for the quality of the custom benefit administration solutions including supporting System Integration
• Testing Performance Testing User Acceptance Testing (UAT) and Client Acceptance Testing (CAT) for each individual client need.
• Develop and maintain productive relationships with client management. Focus on deliverables and client business priorities.
• Manage expectations of service. Understand the clients industry and recognize key performance drivers and business trends.
• Demonstrate high levels of technical and professional knowledge and quickly assimilate new knowledge.
• Identify gaps in existing processes and work with leadership to build out processes make recommendations and execute process improvement.
• Gathers and documents desired output from employer and their representatives.
• Develops and continuously iterating best practices provides suggestions and documentation for collateral and feedback.
• Captures all employer information and facilitates system input with a high degree of accuracy.
• Quickly escalates any identified risks or issues to a project based on product configuration requirements to project management and management.
• Maintains knowledge of the inbound and outbound data requirements of CWI benefit administration solutions.
• Organizes investigates and resolves assigned work in a timely and effective manner.
• Provides updates on accomplishments issues and future activities of assigned projects in weekly meetings.
• Maintains a high level of commitment to superior customer satisfaction through the entire duration of the customer relationship.
• Completes other tasks and projects as required.

• Minimum 2 years experience in the benefit administration industry
• Highly organized and process oriented.
• Excellent at resolving problems
• Excellent Oral and Written Communication Skills.
• Familiar with traditional SDLC and Agile methods/practices
• Can adapt to new information and change approach to achieve objectives as needed.
• Ability to work collaboratively as part of a team yet also work independently on complex implementations.
• Ability to multi-task and thrive in a fast paced high-pressure environment
• Passionate about quality and continuous improvement with an emphasis on creating solutions.
• Proficient in Microsoft Excel Outlook Project Word Visio and PowerPoint
• Bachelors Degree or equivalent
• Prior experience in implementing and/or supporting software applications.
• Experience working with implementation methodologies and/or equivalent project management methodologies.
• Strong organization analytical and problem-solving skills.
• Keen attention to detail.
• Self-starter and ability to work both independently and in a collaborative team approach.
• Ability to communicate with others including clients in a clear effective and professional manner on the phone via email and in person and the demonstrated use of good written and verbal communication skills.
• Able to prioritize workload and work effectively with minimal supervision; demonstrated ability to work concurrently on multiple projects with several teams

THE CULTURE
We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyones voice is heard andvalued. Because thats what it takesto create better health for all. We dare to challenge the status quo. And weredriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. Thats why we provide aplace where you can be inspired challenged and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isnt just about personalachievements its about making adifference together.

Heres to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition we aim to ensure that our employees can excel in their rolescollaborate and communicate effectively and contribute to the success of ourorganization.

GS supports diversity equity andinclusion in our teams and communities and we value the unique contributionsmade by all. Even if your experience doesnt align perfectly to everyrequirement we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

Required Experience:

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