Barrington Hotel Guest Services Supervisor

Strong leadership skills. Process driven. Strategic this sound like you If so this position may be for in the heart of Downtown Halifax The Barrington Hotel is an ideal destination for nohassle travelers seeking value convenience and a warm Maritime welcome. Whether guests are visiting for business or leisure our central location comfortable accommodations and friendly service come together to create an exceptional experience. Join our team and help us deliver genuine Halifax you share these values and are interested in working alongside skilled professionals The Armour Group Limited is currently seeking a Front Office Supervisor at The Barrington to the Front Office Manager the Front Office Supervisor will be responsible for overseeing the front office team ensuring excellent guest experiences who will embody excellent customer service and will work hand in hand with their you will be doing as a Front Office Supervisor:Act as the Manager on Duty during all scheduled supervisory shifts;Welcome and acknowledge guests according to company and brand standards; anticipate and address guests service needs;Help train Front Office associates to standards and on policies and procedures set up the hotel;Maintain a high level of professionalism and morale in the Front Office;Process all guest check-ins check-outs and requests and secure payment for all guestrooms and amenities;Communicate guests needs to all appropriate departments;Coordinate with other departments to ensure smooth service delivery to guests;Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of associates;Run and check daily reports contingency lists and credit card authorization reports; Answer record and process all guest calls requests questions or concerns; follow up to ensure each has been met to guests satisfaction;Follow company policies and procedures; report accidents injuries and unsafe work conditions to the manager;Lead the emergency response team in the absence of senior management;Maintain confidentiality of proprietary information; protect company assets; Attend all scheduled shifts including shift work and weekend work in accordance with the schedules;Such other similar or related duties may be required from time to person we are looking for has:Diploma in Tourism & Hospitality or Business Administration is an asset;Is a motivated high-performing team player with excellent organizational skills and strong attention to detail;Demonstrates a strong work ethic and thrives in a fast-paced environment;Possesses critical thinking abilities capable of addressing and resolving guest concerns with tact and efficiency;Has exceptional guest service skills with at least 2 years of frontline customer service experience;Has prior supervisory experience;Previous experience in the hotel industry is a plus;Is familiar with hotel management join us and whats in it for youComprehensive benefits package including Health and Dental BenefitsRRSP MatchingEmployee Assistance ProgramOpportunity for internal career growthWorking along side a collaborative team of likeminded individualsA member of The Armour Group Ltd The Barrington Hotel is an equal opportunity employer. We value our employees and their well-being. If you would like to join an organization with which you can have a work-life balance career growth long term job stability and an opportunity to positively contribute to the community this position may be for you!Qualified applicants are invited to apply through the job link or submit their resume and cover letter to Please note that while we thank all applicants for applying only those selected for an interview will be contacted.