B2B Field Technician

Position Snapshot

Job Title: B2B Field Technician

Location : 300 Léo-Pariseau suite 2300 Montréal QC Canada H2X 4B3;

In the Field

A little bit about us

Nestlé Nespresso Canada is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120000 farmers in 15 countries through its AAA Sustainable Quality Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance the program helps to improve the yield and quality of harvests ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.

In 2022 Nespresso has achieved B Corp certification - joining an international movement of 4900 purpose-led businesses that meet B Corps high standards of social and environmental responsibility and transparency.

Headquartered in Vevey Switzerland Nespresso operates in 81 countries and has overit operated a global retail network of 802 boutiques. For more information visit the Nespresso corporate website:

What to Expect:

Perform on-site dispenser installation service preventative maintenance site surveys repair and service on a variety of beverage dispensing equipment at customer locations and facilities.

A day in the life:

Receive dispatched service call via dispatcher.

Perform preventative maintenance and bench tests as required.

Diagnose and repair reported service issues and all other problems encountered perform a quality drink check temperature and taste.

Provide training to customers on the daily maintenance of the dispensing equipment.

Follow up with account until the service call is completed.

Report all service activities accurately on invoice/service orders at the completion of every call.

Complete and submit all other pertinent information required by supervisor/manager in a timely manner.

Travel throughout region to assist other technicians as needed.

Assist other technicians over the phone as needed

Preferred Skills

Secondary education diploma or equivalent combination of education and experience.

Minimum 2 years of previous field service experience.

Working knowledge in electrical mechanical reading schematics measuring load and customer service.

Ability to effectively communicate and willingness and commitment to first time fix and customer service excellence.

Excellent organizational and planning skills. Demonstrated ability to learn.

Valid drivers licence and clean drivers abstract.

Capable of lifting and moving heavy weights

Must be available and willing to participate in the afterhours on call rotation

Benefits:

Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment

• Company matched pension plan
• Three weeks of Vacation and five personal days (Personal Paid Holidays)
• Flexible and hybrid work arrangements
• Excellent training and development programs as well as opportunities to grow within the company
• Access to Educational Assistance & Tuition Reimbursement
• Bonus eligibility
• Gender affirmation benefits to ensure access to necessary care resources and coverage for gender-affirming procedures
• Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions gender or sexual orientation
• Adoption benefits to remove some of the financial barriers associated with adoption
• Access to the Discount Company store with Nestlé Nespresso and Purina products (Located across various Nestle offices/sites)

What you need to know:

At Nestlé Canada we are committed to transparency and fairness in our compensation and job posting practices. This position offers a competitive salary within the range specified above aligned with our commitment to equitable pay practices.

This position is an existing vacancy

We will be considering applicants as they apply so please dont delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity equity inclusion and accessibility. We welcome qualified applicants to bring their diverse and unique experiences because of their education perspectives culture ethnicity race sex gender identity and expression nation of origin age languages spoken veterans status colour religion disability sexual orientation and beliefs.

If you are selected to participate in the recruitment process please inform Human Resources of any accommodation you may é will work with you to ensure that you are able to fully participate in the process.