Associate Vice President, Distribution and Colleague Enablement, Wealth Contact Centre

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Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

At TD the Wealth Contact Center (WCC) operates within TD Wealth and is focused on delivering investment servicing trading support financial planning and wealth advice through remote and digital channels. WCC plays a critical role in enabling clients to manage grow and protect their wealth by providing access to self-directed investing licensed investment advice and financial planning support.

Internally WCC is comprised of several specialized lines of business and support functions including Direct Investing Easy Trade Investment Advice Centre (IAC) Money-In Advice U.S. Wealth support the Wealth Information Centre (WIC) Second Level Support and operational effectiveness teams. These groups work closely with Wealth partners branch networks operations teams compliance risk and technology stakeholders to deliver a seamless and compliant client experience.

WCC is responsible for a broad range of client interactions including:

• Self-directed investing and trading support

• Investment account opening onboarding and servicing

• Mutual fund and Guaranteed Investment Certificate (GIC) support

• Licensed investment advice and portfolio reviews

• Financial planning through virtual planning teams

• Wealth-related inquiries escalations and specialized support for branch and wealth partners

• Administrative support for high-net-worth and U.S. Wealth clients

Reporting to the Vice President Wealth Contact Center this individual will be accountable for the following:

Lead a modern AI-enabled Wealth Contact Centre that drives client growth advice quality and operational excellence

• Execute the MoneyInAdvice Direct Investing strategies align to Wealth and CPB priorities; translate into clear operating plans and measurable outcomes

• Drive AI-enabled contact center modernization embedding AI tools (e.g. assistive guidance automation analytics) into colleague workflows to enhance productivity and client experience

• Deliver net-new business through strong conversion advice-led conversations

• Lead sales effectiveness and coaching discipline leveraging AI insights and call analytics

• Strengthen talent capability and change adoption equipping teams to operate effectively in an AI-enabled digital-first environment

• Lead strategies and performance for Colleague enablement New hire onboarding and Second-level Support teams (resource mitigation EBS WIC Fraud etc.)

• Directly responsible for 10 direct reports; Indirect span of control 500

Key Shared accountabilities:

Partner with Wealth Technology to deliver an integrated AI-enabled end-to-end Wealth delivery model

• Support vendor enablement & implementation ensuring seamless transition stability and realization of business value

• Co-lead execution of the MoneyInAdvice strategy aligning priorities operating plans and performance outcomes across CPB and Wealth

• Partner with Technology and Transformation teams to deliver vendor implementation ensuring alignment to business needs adoption and value realization

• Collaborate on AI-enabled capability deployment (assist tools automation analytics) embedding into workflows to drive colleague effectiveness and client experience

• Align with Workforce Management and S&E to integrate digital AI and channel demand planning into capacity and service delivery models

• Partner with Risk Compliance and Legal to evolve governance frameworks for AI-enabled advice ensuring adherence to regulatory and conduct standards

• Collaborate with HR L&D and Talent teams to build future-ready colleague capability supporting upskilling and change adoption for AI-enabled environments

Leader profile:

• Run a customerfocused channel delivering legendary customer experiences

• Build and sustain a performancebased inclusive culture grounded in fairness and consistency

• Demonstrate sound judgment and decisiveness balancing speed simplicity and risk

• Rolemodel accountability ownership and continuous improvement

• Lead change with clarity and resilience reinforcing expectations through action

• Promote and cultivate a positive working environment that inspires innovation creativity teamwork and strong strategic partnerships

• Recruit Develop and Retain top talent for TD through development and execution of a robust talent strategy

• Proven ability in leveraging business acumen and expertise to develop and deploy a vision and align others to that vision

• Maintain our culture of risk management and control

• Proven experience in managing complexity and navigating ambiguity

• Strong understanding of measurement and metrics driving business outcomes

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):