Associate Director Production Management, Ottawa Office

Position Overview

The Associate Director Production Management (ADPM) is responsible for the execution of complex and/or high-risk events and the management mentorship and development of assigned production managers. This position assists the RVP Production Dir. Production Management (DPM) and sales team in determining event technical requirements to capture new business or to execute definite business. The ADPM facilitates the implementation of processes and SOPs that drive consistency in event execution optimize deployment of production resources and drive the development of team members while ensuring adherence to technical and production standards. This position will report directly to the Dir. Production Management or RVP Production if applicable.

Key Job Responsibilities

Organizational Leadership

Support and execute all company initiatives. Communicate goals and objectives to team members clearly and frequently.

Assist RVP and or DPM with performance management development and succession planning of Project Management talent where appropriate.

Assist RVP and or DPM and Regional Leadership in forecasting and demand as needed. Assist in the development and implementation of production management best practices and standard operating procedures.

Consult with the RVP and or DPM to identify and successfully deploy new technology local training and resources.

Ensure compliance with established technical standards and production standards.

Ensure compliance with Encore Policies and Procedures to minimize companys exposure to liability claims and property damage theft and misappropriation.

Drive results by implementing financial management initiatives including goal setting budgeting and cost management.

Lead by example in portraying a polished professional image in accordance with the standards set forth in the Encore team member guidebook.

Event Project Management

Prepare and communicate technical production & labor schedules sub-rental requirements project scope execution plan and individual responsibilities to lead crewmembers vendors and venue.

Maintain focus on client needs by attending required meetings creating and maintaining organized show documentation and responding to concerns and questions.

Assist with the creation of technical diagrams when required.

Develop and maintain strong relationships with customers and provide outstanding customer service.

Act as the lead onsite contact for the customer throughout the event when required.

Manage all phases of event technical execution from load-in through run of show to load-out.

Assume ownership of inventory management throughout the event.

Manage onsite changes including schedule equipment or workforce modifications.

Manage event costs to align with pre-event job cost and ensure all onsite changes are communicated to event owner for billing purposes.

Provide feedback to event owner to develop and deliver post show financial analytics.

Ensure all Encore production and technical standards are enforced including room set standards and appearance guidelines.

Sales Consultation

Assist sales teams with technical consultation as necessary.

Provide consultation in job cost development partnering with regional leadership to mitigate external workforce and sub-rental spend.

Resource Allocation

Assist in the assignment and scheduling of team members ensuring that the appropriate talent is leveraged against the required task.

Facilitate team members efficient utilization and deployment of resources by prioritizing internal equipment and minimizing sub-rental costs.

Increase operational effectiveness by ensuring team members are demonstrating Encores purpose mission and core values.

Monitor and improve the teams efficiency and productivity using standards and KPIs.

People Development

Ensure assignments provide team members with opportunities for growth and development.

Maintain clear expectations regarding responsibilities behaviors and daily activities.

Facilitate training and development opportunities for team members and ensure a safe work environment consistent with company values.

Provide continuous feedback to direct reports and conduct annual reviews.

Partner with RVP and or DPM and HR business partners to manage Human Resources activity including selection performance management salary administration training and development and strategic human resources planning.

Job Qualifications

BA/BS Degree or equivalent experience

5 years of knowledge of Audio Visual or related technical skill set

5 years of live large venue audio visual and expert level technical skill set in a discipline

5 years tech or logistical experience in national and or international live event management

6 years of project management experience; 3 years crew management experience; 4 years of supervisory or leadership experience

Ability to travel up to 30%

Client relationship experience

Strong customer service skills excellent written/oral communication and organizational skills including client relationship skills

Experience successfully managing demanding corporate initiatives

Strong financial acumen

Works well under pressure and ability to multi task

Proficient problem solving and troubleshooting skills

Project Management software and MS Office experience preferred

4 years 3D Drafting software knowledge/experience

Competency Group

Deliver World Class Service

Hospitality

Do The Right Thing

Courage

Drive Results

Optimizes & Aligns Work

See The Big Picture

Strategic Mindset

Value People

Organizational Savvy

Values Diversity

Develops Talent

Salary Pay Range:$95000 - $110000

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location travel relevant work experience or particular skills and addition some positions may be eligible for other compensation such as potential overtime bonuses or incentives.

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example your résumé or answers to questions using the chat to apply feature) to support our hiring teams review. All hiring decisions include human judgment.

Work Environment

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days evenings weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling on an individual venue or a representation of venues in that city or area.

Required Experience:

Director