Assistant Registrar, Student Accounts and Awards (2026-MP-13)

POSITION TITLE:Assistant Registrar Student Accounts & Awards

DEPARTMENT:Office of the Registrar

SALARY RANGE:$96920.00 - $110137.00

The University of Windsor is situated on the traditional territory of the Three Fires Confederacy of First Nations: the Ojibwa the Odawa and the Potawatomie. We respect the longstanding relationships with First Nations people in this place in the 100-mile Windsor-Essex peninsula and the straits les détroits of Detroit.

WHO WE ARE:
The University of Windsor (the University or UWindsor) is a globally relevant regionally focused University that welcomes over 16000 students in a range of comprehensive and research-intensive graduate and undergraduate programs. The University consists of eight academic faculties which include Arts Humanities and Social Sciences; Science; Human Kinetics; Education; Law; Engineering; Nursing; and Business. The UWindsor campus is home to a medical program offered by Western Universitys Schulich School of Medicine and Dentistry. The University employs a passionate and dedicated faculty and staff numbering approximately 2500 of whom approximately 600 are tenured or tenure-track faculty.

The Universitys unique position on an international border between Canada and the United States has contributed to its identity as a diverse university community providing rich cultural recreational and educational opportunities for faculty and students. The University is a key player in a wide range of distinctive industrial entrepreneurial and cultural activities throughout the City of Windsor and Essex County and in an evolving network of international academic and industrial partnerships particularly with leading American universities in Michigan.

Why Join the University of Windsor
We are committed to creating an exceptional employee experience grounded in well-being professional growth and worklife balance. As a valued member of our community you will have access to a comprehensive benefits package designed to support you and your family including:
Health & Dental Benefits: Extensive coverage to support preventative care and ongoing health needs.
Out-of-Province/Out-of-Country Coverage: Travel with confidence knowing you are protected beyond Ontario.
Pension Plan: Participation in a pension plan that supports long-term financial security and retirement planning.
Tuition Remission: Reduced-cost tuition to help you pursue further education and professional development (for yourself and dependents up to age 26)
Employee Assistance Program (EAP): Confidential support for mental health family matters financial planning and overall well-being.
Toldo Lancer Centre Membership: Complimentary access to state-of-the-art fitness and recreation facilities on campus.
Employee Discounts: Exclusive savings across a variety of vendor and community programs.

Join an institution that values people purpose and lifelong learning and build a career where you can thrive.

PRIMARY JOB RESPONSIBILITIES:
Reporting to the Associate Registrar Enrolment and Student Financial Services the Assistant Registrar Student Accounts and Awards serves as the main administrator and subject-matter expert for student awards programming as well as maintaining and improving student accounts receivable and minimizing loss from bad debt.

The key job functions include:
Provide strategic and operational leadership for Student Awards and Student Accounts ensuring the delivery of high-quality student-focused services that support the Universitys mission.
Lead the administration and continuous improvement of student awards financial aid student accounts and related UWinsite Student functional processes.
Ensure compliance with University policies and applicable provincial federal and international regulations governing student financial aid awards and student accounts.
Oversee financial operations related to tuition fees student payments collections reconciliations reporting audits and year-end financial processes.
Collaborate with Financial Aid Registrarial Services Information Technology Finance and other campus partners to enhance business processes resolve system issues and support institutional initiatives.
Provide leadership for business process improvement operational risk management policy implementation and the optimization of technology and service delivery.
Lead coach and develop staff through performance management workforce planning training employee relations and fostering a culture of collaboration inclusion accountability and continuous improvement.
Represent the Associate Registrar as required participate in University-wide initiatives and events and perform other related duties as assigned.

ESSENTIAL QUALIFICATIONS:
The successful candidate will have:
A bachelors degree in business or related field.
Three (3) to five (5) years experience managing multiple direct reports in a professional environment.
Five (5) to seven (7) years experience in student accounting and student award/financial aid administration.
Extensive experience with large-scale integrated database management tools such as PeopleSoft/Campus Solutions and functional query tools and budgets.
A thorough understanding of generally accepted accounting principles.
Proficiency with computer programs such as the Microsoft Office suite of applications and database management tools.
Excellent interpersonal coaching and mentoring skills with demonstrated ability to manage lead and motivate unionized staff.
Effective time management and strong organizational skills and the ability to multitask and work under pressure.
Demonstrated attention to detail the ability to meet strict deadlines and work effectively due to constantly changing institutional and government priorities and mandates.
Strong commitment to customer service and possess effective relationship building and interpersonal skills.
Sound judgment with demonstrated problem solving and analytical skills ability to identify and analyze opportunities and challengers; generate propose and execute solutions coupled with a willingness to recommend and implement change.
A high degree of professionalism coupled with the ability to understand and navigate complex internal and external environments using sound judgment diplomacy and tact. Ability to maintain effective collaborative relationships with internal and external partners.
Displays empathy sensitivity tact diplomacy discretion and sound judgement when dealing with others.
Demonstrated ability to maintain and manage confidential matters and a working knowledge of the Freedom of Information and Privacy Act (FIPPA).
Demonstrated commitment to the principles of equity and diversity and a proven ability to deal effectively with a diverse student staff and faculty population.
Strong oral written and presentation communication skills
Proven conflict and performance management skills.
Familiarity with the Universitys academic and administrative structure.
May require some travel to support university-wide initiatives.

PREFERRED QUALIFICATIONS:
Masters degree in higher education administration higher education education business administration or related field OR Recognized accounting designation (CPE CA; CPA CMA or CPA; CGA).

Since 1963 the University of Windsor has been a forward-looking community that comes together to study to learn to teach and to serve. Our symbol is the bridge; our vista is cross-border; our commitment is local; and our impact is global. We are a dynamic inclusive community of higher learning with roots going back more than 160 years and with a future full of promise.

In pursuit of the Universitys commitment to employment equity members from the designated groups including women Indigenous Peoples (First Nations Métis Inuit) racialized persons/visible minorities persons with disabilities and persons of a minority sexual orientation and/or gender identity are encouraged to apply and to self-identify.

If you need an accommodation for any part of the application and hiring process please notify the Talent & Workforce Team (). Should you require further information on accommodation please visit the website of the Office of Human Rights Conflict Resolution and Mediation (OHRCRM).

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.
We thank all applicants in advance for their interest in the University of Windsor however only those under consideration will be contacted. Applications submitted through employment agencies will not be considered.