Assistant Operations Manager

When you join Hines you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence earning us a spot on Fast Companys esteemed annual list of the Worlds Most Innovative Companies as well as recognition as one of U.S. News & World Reports Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

The Assistant Operations Manager supports the Operations Manager in directing the day-to-day operation maintenance optimization and continuous improvement of Eighth Avenue Place. This position plays a key leadership role in ensuring the property is maintained to the highest standards of safety reliability sustainability operational excellence and tenant satisfaction.

The Assistant Operations Manager provides oversight and guidance to building operations staff contractors consultants and service providers while assisting in the management of building systems life safety programs preventative maintenance initiatives tenant improvement projects capital projects energy management programs sustainability objectives and operating budgets.

The role is responsible for helping ensure all building infrastructure and systems operate efficiently cost effectively and in accordance with applicable legislation codes standards Hines policies and industry best practices. The incumbent is expected to foster a culture of continuous improvement accountability teamwork and customer service while delivering a first-class tenant experience consistent with the expectations of a premier office asset.

The Assistant Operations Manager acts on behalf of the Operations Manager during periods of absence and may assume delegated operational authority as required.

The Assistant Operations Manager shall be responsible for but is not limited to the following:

• Monitor the operation performance and reliability of all building systems equipment and associated software platforms.

• Ensure all building systems operate safely efficiently and within established operating parameters and industry standards.

• Maintain accurate operational logs records reports and key performance metrics.

• Investigate operational deficiencies and coordinate corrective actions with internal staff contractors and service providers.

• Obtain quotations review scopes of work and coordinate maintenance repair and service activities.

• Support energy management initiatives through the monitoring analysis and optimization of utility consumption building performance and sustainability objectives.
• Procure building supplies materials tools and inventory to ensure operational readiness and appropriate stock levels.
• Complete administrative functions including monthly reporting policy and procedure development audit preparation regulatory compliance documentation and records management.
• Assist in the development monitoring and administration of annual operating budgets forecasts and financial performance objectives.
• Support the planning and execution of short-term and long-term capital replacement infrastructure renewal and asset preservation programs.
• Participate in tendering procurement contract administration vendor selection and contract negotiations.
• Ensure compliance with Occupational Health and Safety legislation Hines standards site procedures and all applicable codes regulations and industry best practices.
• Monitor and verify the accuracy completeness and timely closure of work orders and operational documentation.
• Administer and maintain the Computerized Maintenance Management System (CMMS) including asset data preventative maintenance programs task procedures equipment inventories and maintenance records.
• Review and optimize preventative and predictive maintenance programs to maximize system reliability efficiency and asset life-cycle performance.
• Participate in the management on-call rotation and respond to after-hours emergencies incidents and operational issues as required.
• Coordinate oversee and supervise contractors consultants and service providers to ensure work is completed safely efficiently and in accordance with contractual requirements.
• Participate in operational safety sustainability tenant and building committee meetings as required.
• Ensure all contractors and service providers comply with site procedures safety requirements security protocols and contractual obligations.
• Schedule assign supervise and monitor the work of operating staff contractors and service providers.
• Identify and implement opportunities to improve operational performance tenant satisfaction sustainability outcomes and cost efficiencies.
• Provide leadership mentoring coaching and technical guidance to operating staff while fostering a culture of accountability teamwork and continuous improvement.
• Foster positive and productive relationships with tenants ownership representatives contractors consultants and internal stakeholders.
• Support recruitment onboarding training employee development performance management succession planning and workforce development initiatives.
• Participate in employee goal setting performance reviews coaching discussions and development planning.
• Identify skill gaps and training requirements and assist in implementing employee development and succession plans.
• Support the management and coordination of tenant improvement maintenance renovation and capital construction projects.
• Assist with project planning budgeting scheduling contractor coordination commissioning turnover and project close-out activities.
• Support sustainability environmental energy management and ESG initiatives including conservation waste diversion and resource management programs.
• Assist in maintaining LEED WELL BOMA BEST ENERGY STAR or other sustainability and building certification requirements where applicable.
• Promote a culture of safety accountability operational excellence innovation and exceptional customer service.
• Act on behalf of the Operations Manager and assume delegated operational responsibilities during periods of absence.
• Promote a culture of safety accountability operational excellence and exceptional customer service.

Minimum Requirements include:

• 4th or 5th Class Power Engineering Certificate or an equivalent combination of education training and experience required.
• Trade certification such as Journeyperson Electrician HVAC Technician Refrigeration Mechanic Plumber Millwright Power Engineer or a related technical designation preferred.
• Minimum 5 years of experience in commercial building operations facilities management or a related field including a minimum of 3 years of supervisory or leadership experience.
• Experience operating and maintaining Class A or AAA commercial office properties preferred.
• Demonstrated experience with operating budgets forecasting cost control and variance management.
• Experience managing service contracts procurement processes contractor performance and vendor relationships.
• Experience coordinating tenant improvement projects capital projects and infrastructure renewal initiatives preferred.
• Strong technical knowledge of HVAC mechanical electrical plumbing life safety security building automation systems (BAS) and general building infrastructure.
• Working knowledge of Building Automation Systems (BAS) Energy Management Systems (EMS) Computerized Maintenance Management Systems (CMMS) building analytics platforms and sustainability initiatives.
• Thorough knowledge of applicable Occupational Health and Safety legislation Alberta Safety Codes Fire Codes Building Codes environmental regulations and commercial property industry standards.
• Demonstrated leadership accountability sound judgment problem-solving decision-making and team-building capabilities.
• Strong organizational planning prioritization delegation and project implementation skills with the ability to manage multiple priorities and changing operational requirements.
• Strong customer service orientation and proven ability to build productive relationships with tenants ownership representatives contractors consultants service providers management and staff.
• Excellent verbal written and interpersonal communication skills.
• Ability to work independently and effectively within a collaborative fast-paced team environment.
• Demonstrated integrity professionalism accountability strong work ethic and commitment to operational excellence and continuous improvement.
• Proficiency with Microsoft Office Suite and other business-related software applications.
• Professional designations such as SMA SMT FMA RPA LEED Green Associate Certified Energy Manager (CEM) PMP or related credentials preferred.
• Active involvement in professional organizations such as BOMA NAIOP REALPAC IFMA BOMI or similar industry associations preferred.
• Required to carry a mobile device and radio and participate in an on-call rotation to respond to building emergencies and operational issues outside of regular business hours.
• May be required to work evenings weekends and statutory holidays to support operational requirements emergency response activities special projects and tenant or building events.
• Work is performed in a variety of environments including office spaces mechanical and electrical rooms rooftops parkades occupied tenant premises and outdoor areas with potential exposure to mechanical and electrical equipment noise heat dust vibration and varying environmental conditions.
• Required to safely operate tools equipment and machinery and comply with applicable Occupational Health and Safety legislation Hines safety standards policies training requirements and established safe work practices.
• Frequent interaction with tenants contractors consultants service providers and building staff in a fast-paced operational environment.

At Hines we strive for excellence as a leading global real estate investment manager driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living office retail mixed-use logistics and life science projects all designed to enhance value connection and inspiration. Our strategic approach integrates local expertise with global knowledge taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices we recognize that the true driving force behind Hines success is our 5000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people offering comprehensive training competitive compensation robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team we cultivate an inclusive environment where everyone including our clients can thrive.

Hines is proud to be named to Fast Companys prestigious annual list of the Worlds Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31 2023.

We are an equal opportunity employer and support workforce diversity.

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