Assistant Guest Service Manager

You are the craftsman of guest satisfaction.

Were looking for an Assistant Guest Service Manager with strong organizational skills to be at the heart of the action. Responsible for coordinating front of house operations and ensuring guest satisfaction this proactive and diplomatic person ensures the smooth running of the departments activities. The Assistant is driven by the desire to ensure that everyone feels comfortable and that the organizations standards are always respected.

WHAT YOULL DOâ

• Lead by example and collaborate with other departments to ensure that our level of service from front desk reservations night audit concierge is always at its best and follow up on special requests or guest complaints.
• Participate in training and maintaining team motivation and productivity by promoting a stimulating safe and healthy work environment.
• Continuously measure guest satisfaction and adjust services accordingly.
• Manage room occupancy during busy periods.
• Optimize room rental revenues by applying existing strategies.
• Ensure the safety of the premises and people by knowing and deploying (as required) emergency and crisis management measures including in the event of fire.
• May be required to provide support to various hotel departments based on operational needs.
• Must be available to work evening shifts and weekends.

WHAT YOU WILL BRING

• Diploma in Hotel Management or equivalent experience
• 1 to 3 years management experience
• Ability to put oneself in the guests shoes and understand their concerns
• Quick and effective management of requests and problems
• Tolerance for unhappy or stressed guests
• Knowledge of the Office Suite and experience with OPERA PMS an asset

WHAT WE OFFER

• Passionate about travel Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax Get access to a state-of-the-art gym right in your workplace.

Apply - we look forward to hearing from you!

Germain Hotels may use artificial intelligence-enabled tools to support the screening and assessment of applications. All hiring decisions are made by our HR team and hiring managers based on each candidates skills experience qualifications and alignment with the role requirements.

Required Experience:

Manager