Assistant General Manager The Great George Hotel

At Murphy Hospitality Group (MHG) its all about the people! We believe that creating memorable experiences for our guests starts with taking care of our team. Were committed to providing a workplace where people feel supported have fun take pride in what they do and have opportunities to grow. Through extensive training competitive wages comprehensive benefits and professional development opportunities we invest in our people because they are what make MHG special.

The Great George Hotel

As Atlantic Canadas premier experiential hotel The Great George is known for its exceptional guest service attention to detail and personalized approach to hospitality. Our collection of historic buildings offers guests a unique and intimate escape in the heart of Charlottetown where every detail contributes to a memorable stay.

Were looking for an Assistant General Manager who shares our passion for hospitality takes pride in delivering exceptional service and enjoys developing a team that consistently goes above and beyond for our guests.

As an Assistant General Manager You Will

Working closely with the General Manager you will play an important role in the day-to-day operations of The Great George helping lead the team maintain our high standards and deliver the five-star experience our guests expect. You will also take ownership of hotel operations in the General Managers absence ensuring a seamless experience for both guests and team members.

Responsibilities include but are not limited to:

• Lead with hospitality: Set the standard for warm personalized five-star service and act as an ambassador for The Great George and MHG.

• Support and develop the team: Provide clear direction coach team members recognize great work and create an environment where people feel valued supported and motivated to succeed.

• Oversee daily operations: Help coordinate front desk housekeeping maintenance and other hotel functions to ensure smooth operations and consistent service standards.

• Champion the guest experience: Seek guest feedback respond to concerns promptly and take ownership of resolving issues to ensure every guest feels genuinely cared for.

• Maintain property standards: Conduct guestroom and property inspections identify opportunities for improvement and work with housekeeping and maintenance to ensure our standards of quality are consistently met.

• Communicate and collaborate: Maintain strong communication across departments ensuring the team has the information resources and direction needed to deliver an exceptional experience.

• Problem-solve and take initiative: Anticipate challenges make sound decisions and address operational issues with a solutions-focused approach.

• Support administrative and operational requirements: Assist with scheduling reporting documentation and other administrative duties to support the effective management of the hotel.

• Lead in the General Managers absence: Take responsibility for hotel operations team support and guest satisfaction ensuring continuity and accountability across the property.

Who You Are

Youre a people-focused leader who understands that exceptional hospitality starts with a great team. You lead by example take pride in the details and know how to balance operational priorities with the personal touches that make a guests stay memorable.

You are someone who:

• Builds positive relationships and creates a welcoming supportive environment for both guests and team members.

• Brings energy enthusiasm and a sense of fun to the workplace.

• Leads with passion and takes pride in delivering exceptional hospitality.

• Holds yourself and others accountable to high standards of quality.

• Encourages learning embraces feedback and looks for opportunities to help yourself and others grow.

• Is highly organized detail-oriented and able to manage competing priorities.

• Communicates confidently thinks on your feet and approaches challenges with a solutions-focused mindset.

• Understands the importance of teamwork collaboration and leading by example.

What You Bring

• Previous management or supervisory experience in a hotel or hospitality environment.

• Strong interpersonal communication and guest relations skills.

• The ability to lead coach and motivate a team while maintaining high service standards.

• Proficiency with Microsoft Office internet-based systems and point-of-sale systems; experience with hotel property management systems is an asset.

• Strong organizational problem-solving and decision-making skills.

• Flexibility to work a variety of shifts including evenings weekends and holidays as required by hotel operations.

The MHG Difference: Our Five Values

Our values guide how we work how we treat one another and how we create memorable experiences.

• Family: We support one another build genuine connections and create a workplace where everyone feels they belong.

• Fun: We bring positive energy to our work and believe that enjoying what we do makes the experience better for everyone.

• Passion: We care about what we do take pride in our work and go the extra mile for our guests and teammates.

• Quality: We hold ourselves to high standards and pay attention to the details that make a difference.

• Growth: We encourage continuous learning celebrate progress and create opportunities for our people to develop and succeed.

Were looking for someone who brings these values to life through their leadership every day.

What We Offer

• Competitive wages.

• Health vision and dental benefits.

• MHG Wellness & Fitness Programs.

• Employee Family Assistance Program.

• Opportunities for professional development and career growth across Murphy Hospitality Group.

• Employee discounts at MHG locations across Atlantic Canada as well as discounts with participating local shops and services.

Ready to help us create memorable experiences Wed love to hear from you!

Please visit our careers page to see more job opportunities.