Assessment And Treatment Associate Case Manager

WHO WE ARE
When it comes to health were always looking for waysto push for better. Its why we were founded in the first 1957 ourfounder pharmacist William Wilkinson witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughters prescription. Heknew there had to be a better way. So he introduced North Americas firstprepaid drug plan and GreenShield was born as a non-profit with a missionto support better health for all Canadians.

We arent just a health and benefits company. Werethe only non-profit social enterprise that brings worlds of coverage andcare together all in one place.
Were noble challengers purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians and we know that starts with our employees.

THEROLE IN A NUTSHELL

Base Salary: CAD $51383.00 - 79261.00

The Assessment & Treatment Case Manager (ATCM) will be responsible for improving the customer experience with Substance Use /WorkHealth Assessments and Post Assessment Treatment Services. The ATCM will assist and monitor the clients compliance with and fulfilment of coordinating and attending assessments appointments as well as the fulfilment of recommendations as outlined in the assessment report. This position is also responsible for providing administrative support to the Clinical Managers as well as other key stakeholders.

Facilitate set up of Clinical Services including bridge counselling assessments and post assessment services
Facilitate referrals to in-patient outpatient treatment
Monitor counselling attendance & progress toward completing assessment recommendations. Updates are to be provided on a monthly or bi-weekly/weekly basis depending on customer need
Gather session updates track cancelled/attended No show to appointments
Prepare Reports Clinical Managers Review
Provide regular updates to the customer contact. This might include meeting with the Clinical Manager to discuss in-depth the individual cases and their progress as well as providing written documentation of the case status
Work closely with Clinical Managers to ensure all cases are being managed efficiently and effectively and any crucial update information is passed on
Update summary document when meeting requests are completed

WHO WERE LOOKING FOR

• A Bachelors Degree in Social Work Social Sciences or Psychology is required.
• At least 3-5 years experience in case oversight and or/training in the mental health field
• Experience/training in substance use disorders is an asset.
• Excellent verbal and written communication skills in English (bilingualism in French is an asset)
• Strong organization and time management skills
• Proficiency with Google Suite and Microsoft Word Excel Powerpoint
• Strong administrative skills
• Knowledge and understanding of confidentiality
• Clinical Experience
• Effective conflict management skills
• Problem solving skills
• Ability to build relationships quickly and efficiently
• Detail oriented
• Embrace new ideas and ways of working

THE CULTURE
We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyones voice is heard andvalued. Because thats what it takesto create better health for all. We dare to challenge the status quo. And weredriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. Thats why we provide aplace where you can be inspired challenged and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isnt just about personalachievements its about making adifference together.

Heres to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition we aim to ensure that our employees can excel in their rolescollaborate and communicate effectively and contribute to the success of ourorganization.

GS supports diversity equity andinclusion in our teams and communities and we value the unique contributionsmade by all. Even if your experience doesnt align perfectly to everyrequirement we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions and ideate on interview questions. We also leverage AI for interview transcription support.

Required Experience:

Manager