Appointment Coordinator Warranty Administrator Sudbury Mitsubishi

Now Hiring: Energetic Appointment Coordinator / Warranty Administror Be the Friendly Voice of Our Team Drive Customer Satisfaction and Keep Our Service Department Running Like Clockwork!

As our Service Appointment Coordinator youll be the first point of contact for our valued customersscheduling service appointments answering inquiries and ensuring every guest receives top-tier service from start to finish!

At the 401 Group of Companies we want to focus on not who you are but who you CAN be! We strive to hire exceptional employees who see themselves as trailblazers trendsetters creators do-ers catalysts go-getters and influential leaders in all aspects of who they aspire to be daily.

Location: 2100 Kingsway Drive Sudbury (Mitsubishi)

Compensation: $18-$20 per hour

What You Will Be Doing:

• Manage a large number of outbound and inbound calls in a timely manner on a daily basis
• Identify customers needs clarify information and book appointments
• Build sustainable relationships and engage customers by going the extramile
• Keep records of conversations in our call center database (CRM) in a comprehensibleway
• Meet personal/team qualitative and quantitativetargets
• Confirmation of all criteria as required by manufacturers and any third parties involved
• Settlement of warranty receivables with collection of payments and resubmission of rejected claims promptly
• Process all retail warranty and internal repair orders into the system while verifying the accuracy and creating work order requests to complete repairs.
• Organize with outside vendors and manufacturers to order replacement parts and track delivery and receipt
• Maintain knowledge ofany and allrecalls on products
  

What You Bring to the Table:

• Outbound and/or Inbound call center experience is preferred
• Track record of accomplishing targets

• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multitask set priorities and manage timeeffectively
• High school diploma
• Fluent in English (verbal and written)

• High energy
• Motivated
  
  

So why work for us

• The 401 Group of Companies is privately owned and 100% Canadian
• 40 State-of-the-art facilities including a Google-like call centre and an 80000 sq. ft. centralized service Hub
• A fun fast-paced and high-energy work environment with exciting initiatives and rewarding perks.
• Personalized coaching mentoring and training focused on both individual growth and team success.
• Empowering you to grow with meaningful career path planning and advancement opportunities.
• Health & wellness benefit enrollment opportunities
• Employee referral bonus opportunities
• Enjoy exclusive employee pricing on automotive parts and service along with a special discount at the Blackshop Restaurant and Wine Bar.
• Perkopolis Enrollment
• On-site Parking

The 401 Group of Companies is proud to be recognized as one of Canadas fastest growing Elite Business Management Groups offering a full line of automotive recreational vehicle powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge Ontario. Our brands include but arent limited to Kia Mitsubishi Volkswagen Hyundai Subaru Honda Nissan Toyota Chrysler Jeep Dodge Ram Buick GMC Yamaha 401 Auto Financing CampMart and Grand River Boats.

If you have a growth mindset like us wed love to see your resume and have a conversation. Opportunities at the 401 Group of Companies are endless!

This posting reflects a current and active opening.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation please contact HR or

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications we receive we are unable to confirm the receipt of individual applications or resumes.

Required Experience:

Junior IC