Application Support Specialist
Job Summary
About the Role:
Grade Level (for internal use):
09About the Role:
The Team:
We areseekingan experienced technically strong TechOps Engineer to join a global team that delivers specialized technical supportofmajor product deliverables and the availability of ourDeltaOnesolutions. This role focuses on continuously improving support processes through collaborationcentralizing onproactivetechnicaland innovative engagements across business stakeholdersoperationsand development teams.
Our ETP product suite aggregates and generates crucial information including ETP provider details daily portfolio compositions dividend forecasts and analytics datasets. Our solutions meet the needs of all ETP market participants from ETP issuers and buy-side investors to brokers and market makers.
Responsibilities and Impact:
Apply strong technical skills and good business knowledge together with investigative techniques toidentifyand resolve issues efficiently andin a timely manner
Immerse in the business domainidentifyand implement innovative solutions and technologies that enhance system and application monitoring
Demonstrate excellent communication skills valuable for managing service incidents and working collaboratively with other teams
Implement andmonitorsystem alerts for early detection and mitigation of potential service incidents
Involve and contribute solutions that address system and application vulnerabilities
Constantly coordinate with product and development teams to ensure support readiness of new releases and enhancements
Work on toolingsolutionsand automation of operational support functions
WhatWereLookingFor:
Basic Required Qualifications:
University Graduate witha Bachelors Degree in Computer Science or ComputerEngineering related degree
3 years of experience in an Application Support role
Experience working on AWS cloud technologies (Lambda SQS SNS S3 Dynamo DB Step Functions EC2 Fargate etc.)
Must be knowledgeable in SDLC and have experience in raising development bugs including priority assessment high-quality analysis and detailed investigation
Must have fundamental working knowledge of RDBMS (Oracle SQLServerand RDS) including stored procs complex joins database query plananalysisand monitoring
Broad knowledge of server administration across different operating systems such as Linux and Windows technologies. Good shell scripting experience isa must. The ability to use Python scripting is an advantage
Ideally familiar with monitoring tools such asGrafanaDataDog PagerDuty SplunkorCentreon
Good understanding of software support team functions and a solid understanding of the end-to-end application development process
Good understanding of software architecture; understandingcomponentand application breakdown and interaction
Additional Preferred Qualifications:
Knowledge of or experience of working in the financial services industry
Working knowledge of Java and/or C#
Confident individual who canrepresentthe team at various levels
An ideal candidate is a self-starter capable of working independently as well as contributing to the teams requirements
Ability to carry out business impact analysis and prioritize tasks according to severity and importance
Compensation/Benefits Information: (This section is only applicable to Canadian Candidates:) S&P Global states that the anticipated range of compensation for this position is $65000 CAD to $99000. Final compensation for this role will be based on the individuals performance geographic location as well as experience level skill set training licenses and accordance with Ontarios new regulations effective January 1 2026 this job posting provides information on expected compensation. S&P Global will not be utilizing artificial intelligence in our hiring process. Additionally we are committed to transparency and will inform all interviewed candidates of hiring decisions within 45 days of their interview. This posting is for an existing vacancy and we encourage you to reach out for further information regarding our hiring practices or any questions you may have. Thank you for considering a career with us!
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Mission:
Advancing Essential Intelligence.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:Know Your Rights: Workplace discrimination is illegal
Required Experience:
IC
About Company
Elevate your data quality to the highest standard with S&P Global Enterprise Data Management - EDM - to positively impact and influence every process, report and decision your organization needs to make.