Application Specialist
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Yearly Salary:
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Job Summary
The Application Specialist is responsible to support and maintain a variety of applications and will be the main point of contact for technical expertise and support of solutions. You will triage issues to internal support vendors or partners to ensure the solutions are operating effectively.
Now is your chance to join our team to make a lasting impact as an Application Specialist.
This position requires full-time on-site presence.
Salary Range: $61000 - $85500
Responsibilities
- Participate in technical discussions for configuration testing and operations of our platform solutions
- Ensure compliance to daily management checklist for operational effectiveness
- Provide go live and post go live support for project and solution in general
- Upgrade and manage different environments and recommend ways for improving performance availability and scalability of solutions
- Administration and resolution of application issues & severities provide timely updates and perform root cause analysis.
- Navigating complex SQL queries to perform root cause analysis and extracting data for development and testing purposes
- Strong attention to detail for data validation networking and integration connectivity in support of cloud-based systems
- Monitor application vendor service level agreements and report for non-performance
- Update key performance indicators for platforms on a weekly basis
- Review and keep knowledge management articles updated
- Support the Delivery/Project managers regarding solutions
- Participate in on call support for 24X 7 operations
Qualifications
- Education Required: A university degree college diploma or a related discipline
- 2-5 years of experience in the related field
- Technically inclined process oriented anddriven by natural curiosity
- Passionate about technology
- Customer service mindset with a high level of attention to detail in all interactions ensuring quality service
A practiced communicator with strong verbal written and interpersonal skills
Prefer to have:
- Experience with the following: SQL IWHI Fabric PowerBI Azure DevOps
- Certification in Microsoft Azure Fundamental IT Infrastructure Library (ITIL) Google IT Support Professional Professional Automation Developer Associate
Required Experience:
IC
About Company
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With ... View more
