Application Specialist (AWS)
Job Location:
Mississauga - Canada
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Req Id:432401
Connection is everything. It drives us to innovate explore and stay close to what matters to us most. At Bell were building a more connected future through world-class networks AI-powered solutions and digital experiences that elevate how people live work and play every day.
We believe in empowering people. Thats why we equip our teams with cutting-edge technology AI tools and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact If youre inspired by innovation that advances how people connect and transforms whats possible you belong on #TeamBell.
Bell Canada is the Canadian leader in contact centre solutions. We are a dynamic team that provides support monitoring and management of contact centre solutions for our business customers. Our Network team strives to deliver best in class customer solutions stability and quality of service. We are passionate about end-to-end and proactive support through our diverse family of experts. We succeed by evolving constantly and adopting new practices in order to achieve our objectives and maintain our balance between work and pleasure. If you join us you will work with compassionate and supportive team members in a climate of collaboration and openness to change.
We are offering this exciting Specialist Application opportunity to a highly motivated creative and disciplined person that possesses an exceptional positive attitude. This role will require you to work closely with team members such as contact center solution architects and specialist network architects product owners scrum masters and developers. The Specialist Application will be primarily responsible for providing our business customers with application and infrastructure support maintenance and 24/7 on-call service monitoring.
- Motivated to find and implement innovative solutions that improves service for our customers
- Troubleshoot and resolve technical problems for our customer solutions
- Proactively prevent downtime of the Contact Center applications and infrastructure using your technical and analytical skills
- Solidify customer loyalty relationships and satisfaction
- Work in synergy with various partners and stakeholders
- Take the lead and maintain the solution stability and service availability across Bell
- Work with Cloud and on-premises contact centre solutions
- Minimum of 3 years of experience in a relevant Contact Center technical or product management role
- Minimum 3 years hands-on experience with AWS Connect Platform (IVR flows routing and call recording features) is mandatory.
- Hands-on experience with Contact Center platforms such as Genesys Cloud Genesys Engaged Genesys PureConnect Genesys WFM Nice CX Verint Avaya Cisco and AudioCodes
- Proficient in programming and scripting languages (e.g. Java JavaScript SQL)
- Solid understanding of networked systems including client/server architecture web applications/services and layered application design
- Familiarity with databases networking system administration and Voice over IP (VoIP) technologies
- Demonstrated ability to lead transformation with agility communicate effectively across all levels and solve complex problems strategically
- Committed to continuous learning and thrives under pressure in collaborative environments
- Bilingualism (French and English) is preferred.
- Adequate knowledge of French is required for positions in Quebec.
#LI-SS1
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular Term - Full Time
Job Location: Canada : Ontario : Mississauga
Canada : Ontario : Don Mills
Canada : Ontario : Ottawa
Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 10/02/2026
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements.If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback formor visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaON Toronto
Bellone of Canadas Top 100 Employers.
Required Experience:
IC
About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
