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Application Production Support
Job Location:
Hourly Salary:
Posted:
9 September 2026 (17 hours ago)
Posted:
Application Deadline:
7 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job title:- Application Production Support
Location:- Montreal QC (Hybrid 3 days onsite and 2 days remote every week)
Duration:- 12 Months
Pay Range: $54.85/hr
MISSION AND OBJECTIVES
TRAINING AND OCCUPATIONAL EXPERIENCE
Location:- Montreal QC (Hybrid 3 days onsite and 2 days remote every week)
Duration:- 12 Months
Pay Range: $54.85/hr
MISSION AND OBJECTIVES
- Provide application and technical support to the critical 24x7 Credits Working Capital and
- Asset Finance and Securitization applications.
- Act as a subject matter expert on application architecture disaster recovery infrastructure
- integration.
- Follow Information security and adhere to governance framework for the applications in
- the platform
- Participate in the application security related projects and manage the server
- obsolescence and vulnerabilities
- Responsible for production support of Credits Working Capital and Asset Finance
- and Securitizations applications
- Responsible for L1/L2 production support incident management problem management
- change management including application deployments.
- Supporting data flows between Credit Working Capital and Asset Finance and
- Securitization applications and other upstream and downstream systems.
- Supporting Operations team for technical issues
- Participate in the yearly Disaster Recovery Liveplay and Backup Recovery testing
- Participate in technical projects
- Responsible for coordinating and fulfilling projects support tasks as well as providing
- status reports
- Provide expertise on production constraints and environment readiness
- Maintain application and systems as per the Information Security guidelines.
- Ensure data protection regulations are implemented from a data security standpoint.
- Maintain monitoring capacity planning and performance tuning of financing solutions
- applications components
- Understand and document the technical process and data flows
- Participate in the Change Control review meeting to ensure data quality and coordinate
- approvals
- Manage the Cyberark bypass controls and assess for resolutions
- Facilitate prioritization sessions with stakeholders to clearly rank tasks for focused
- execution and transparency
- Industrialization of legacy process to be done using AI
TRAINING AND OCCUPATIONAL EXPERIENCE
- Bachelor degree or higher in Computer Science or related fields
- Good understanding of Credits and Working Capital business lines
- Good understanding of Asset Finance and Securitization Special Purpose Fund/CLO Residential
- Mortgage-backed Securities Commercial Mortgage-backed Securities and Asset-backed
- Securities business lines .
- Must have at least one of Shell/Perl/Batch/Python scripting skills
- Well versed with incident/problem/change management process
- Excellent verbal and written communication skills
- Good documentation skills advanced knowledge of Excel Word PowerPoint
- Good understanding of Java J2EE applications
- Good to have infrastructure MQ Websphere Tomcat knowledge
- Good to have ITIL foundation knowledge/certification
- Experience with Unix/Linux/Windows servers.
- Experience with application deployments and installations
- Knowledge of SQL/Pl SQL
- Knowledge of Tools like Jira ITSM SN
- Strong multitasking skills and ability to reprioritize tasks
- 24/7 availability during On-Call schedule
- Good understanding of Service Now or similar tool and the service management processes
- Understanding of data protection principles
- Ability to work independently and collaboratively within a team
- SKILLS AND BEHAVIOURS
- Problem solver
- Manage multiple priorities
- Innovative and Agile
