Animal Control Officer 1 209 Richmond Community Animal Centre

POSITION: Animal Control Officer 1 - ACO1STATUS: Permanent; Full-Time with benefitsSHIFT: 35 hours per week - Wednesday-SundayLOCATION: Richmond BCCLASSIFICATION: CUPE 1622 WAGE: Hourly CLOSING DATE: Open Until FilledAbout the Position:Reporting to the Animal Centre Manager the Animal Control Officer 1 (ACO1) is responsible for activities related to caring for the health and welfare of animals in the Animal Centre as well as to attend to regular patrols and assigned calls outside the Animal Centre. Work outside the Animal Centre will require administering/educating on municipal by-laws and BC SPCA animal health and welfare best practices/ addition this position also gives support to other team members as required. These priorities may vary between locations and treat the animals humanely with compassion and concern and transmit these values to others both on and off the job. You are a level-headed team player who is calm under pressure and passionate about animal welfare. You are an excellent communicator and have experience in conflict resolution. This position is also responsible for the capture and transport of animals with various behavior (including aggressive) and candidates should have sound knowledge of the care and handling of different species. Some specific duties:Responsibilities in the Animal Centre include:Working collaboratively with others to ensure the entire facility (interior and exterior) is kept in a clean sanitary and professional manner on an ongoing all animals humanely with compassion and concern and upholding these values both on and off the job. Following BC SPCA standards policies and protocols at all times to ensure animal health and welfareProviding customer service to internal stakeholders and the with training and mentoring of less senior guidance and direction to volunteers as colleagues when they are in need including being proactive in identifying ways to collaborate with them to meet or exceed operational duties as in the Field include:Investigating and resolving animal bylaw-related complaints as per the city contract and in keeping with BC SPCA policy/procedure/standards. Receiving calls from the public addressing directly or referring to appropriate authority and following up as routine patrols of assigned areas (e.g. parks).Issuing dog licenses to members of the public collecting payment and issuing warning notices and bylaw infraction tickets for offenses and ensuring all related documentation and reports are animal transport all records related to any and all of the above duties are kept up to date including documenting pertinent information completing required forms and reports including those that may be used in the prosecution of evidence in court or adjudication as related to prosecutions for bylaw collaboratively with other stakeholders such as government representatives police special provincial constables and other enforcement agencies to ensure animal welfare and public to other calls and completing other related duties as you need to have:Grade 12 education completion of Bylaw Level 1 and 1-2 years related experience; or an equivalent combination of education and experience acceptable to the employer. Related experience includes but is not limited to:Working hands-on with animals in a veterinary clinic animal care facility animal control setting or other care/training facility;Managing and diffusing conflict; andRecord-keepingValid Class N or 5 BC Drivers License and drivers abstractPhysical ability to lift pull and push heavy objects as well as handle aggressive animalsSound knowledge of animals their breeds characteristics and more common diseasesAbility to work co-operatively as a team player and demonstrate well-developed interpersonal skillsBasic computer skills sufficient to deal effectively with the necessary front office routinesFamiliar with working in a union environmentAbility to prioritize demands on time and work with limited supervisionCriminal Record CheckPhilosophical harmony with the vision mission and strategic directions of the BC SPCA.