Analyst, Production Support

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Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Analyst Production Support JLL

What this job involves:

As an Analyst in Production Support at JLL youll be an essential part of our finance operations team ensuring the smooth and efficient functioning of our financial systems and reporting processes. This role focuses on monitoring troubleshooting and resolving data and process issues to maintain optimal system performance and minimize business disruption. Youll work collaboratively with cross-functional teams to support JLLs financial technology infrastructure while developing your analytical expertise in a dynamic fast-paced environment. This is an excellent opportunity for an emerging finance professional eager to build a strong foundation in production support and contribute to JLLs commitment to operational excellence.

What your day-to-day will look like:

• Monitor financial production systems and reporting applications to identify and resolve issues proactively ensuring minimal downtime

• Respond to support tickets and incidents in a timely manner troubleshooting data and process problems and escalating complex issues when necessary

• Document incident resolutions root cause analyses and standard operating procedures to build a comprehensive knowledge base

• Collaborate with finance accounting and business teams to implement fixes and deploy system updates

• Perform routine data validations reconciliations and maintenance tasks to ensure data accuracy and system stability

• Participate in on-call rotation to provide after-hours support for critical financial reporting and month-end close processes

• Assist in testing and validating system changes before deployment to production environments

Required Qualifications:

• Bachelors Degree in Finance Accounting Business Administration or related field or equivalent practical experience

• 1-2 years of experience in financial analysis financial systems support or a related analytical role

• Basic understanding of financial reporting systems ticketing systems and incident management processes

• Fundamental knowledge of financial databases (SQL queries) ERP systems and financial data troubleshooting

• Strong problem-solving skills with the ability to analyze financial data issues logically and methodically

• Excellent communication skills with the ability to explain financial and technical concepts to non-technical stakeholders

Preferred Qualifications:

• Understanding of financial processes including month-end close budgeting forecasting and financial consolidation

• Knowledge of data integrity principles and financial controls

• Experience working in a shared services or financial operations environment

• Basic scripting or automation skills to improve process efficiency

What we offer:

• Competitive compensation package with performance-based incentives

• Comprehensive benefits including health dental and vision coverage

• Professional development opportunities and career advancement pathways

• Collaborative work environment with exposure to global finance operations

• Flexible work arrangements supporting work-life balance

• Access to JLLs learning platforms and certification programs

• Opportunity to work with cutting-edge financial technology systems

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.