Analyst, IT Operations & M3 Support Ontario Hybrid 14 Month Contract

OVERVIEW

Circular Materials is seeking hands-on IT Operations & M3 Support Analyst to support the M3 Post-Collection Portal rugged mobile devices and broader IT Operations activities.

The successful candidate will be based in the Eastern Time Zone and must be comfortable working a staggered or later schedule when required to provide support coverage for Western Canada.

This is a hybrid role with occasional visits to the Circular Materials Toronto office for onsite technical support equipment management device provisioning and other operational requirements.

This is not an M3-only position. The successful candidate will also participate in general service desk desktop support endpoint management and other IT Operations activities based on team priorities.

This is a contract position salaried paid and requires residency in Canada.

RESPONSIBILITIES

• Provide Level 1/Level 2 support for the M3 portal including device browser access and authentication issues.
• Configure deploy and support rugged Android/scanning devices.
• Manage devices through Microsoft Intune/MDM including security policies updates application restrictions and remote lock/wipe.
• Support Windows endpoints Microsoft 365 laptops peripherals and general user issues.
• Perform initial troubleshooting and escalate application network identity or hardware issues to the appropriate team or vendor.
• Coordinate hardware warranty replacement spare-device and lifecycle activities.
• Support QA UAT production rollout and post-launch stabilization.
• Maintain accurate ticket notes device records SOPs troubleshooting guides and knowledge articles.
• Provide occasional onsite IT support at the Toronto office.
• Participate in regular IT Operations support coverage and other team initiatives.
• Work a flexible or staggered schedule as required to provide appropriate Pacific/Western Canada coverage.

QUALIFICATIONS

Education

• Bachelors degree in information technology Computer Science Information Systems or a related field or equivalent practical experience.

Experience

• 4-5 years of experience providing Level 1 and Level 2 IT support in a corporate environment.
• Strong experience supporting Windows endpoints and Microsoft 365 applications.
• Hands-on experience with Microsoft Intune Mobile Device Management (MDM) endpoint provisioning and device lifecycle management.
• Experience supporting Android mobile devices tablets scanners or similar endpoint technologies.

Knowledge/Competencies/Skills

• Working knowledge of Microsoft Entra ID authentication access management and device compliance.
• Strong troubleshooting skills across hardware operating systems applications browsers authentication and connectivity.
• Experience with ITSM/ticketing systems incident management and escalation processes.
• Strong written and verbal communication and technical documentation skills.
• Ability to independently troubleshoot issues and determine when escalation is required.
• Ability to work from the Eastern Time Zone while supporting Western Canadian operations.
• Flexibility to work later or staggered hours when operationally required.
• Ability to attend the Toronto office periodically.

Assets

• Experience with Android Enterprise Samsung Knox or rugged mobile/scanning devices.
• Experience supporting applications through QA UAT production rollout hypercare and steady-state operations.
• Familiarity with Microsoft Azure PowerShell or automation technologies.
• Experience with hardware warranties replacements asset management and spare-device inventories.
• Experience supporting geographically distributed offices or operational facilities.
• Experience in logistics recycling manufacturing warehouse field-service or similar operational environments.
• ITIL certification or equivalent service-management knowledge.

WORKING CONDITIONS

• Remote working with periodical working at Toronto office.
• Working from the Eastern Time Zone while supporting Western Canadian operations.
• Working later or staggered hours when operationally required.

PAY TRANSPARENCY

ExpectedCompensation:

• An annual base salary in the range of $65000 to $75000.
• The salary range listed complies with the OntarioEmployment Standards Actand reflects a potential base salary range for this actual salary offered will be determined within the range and will depend on factors such as the candidates unique qualifications relevant experience work location and expected contributions.

Job Vacancy Reason

• This position is a new role.

Artificial Intelligence

• AI is not used during our hiring processes.

Applicant and Interviewee Communication

• We thank all applicants for their interest. However only those under consideration will be contacted.
• Applicants who have been interviewed will be informed whether a hiring decision has been made within 45 days of their final interview.

Record Retention

• Job posting records and associated application forms will be retained for at least three years.

ABOUT CIRCULAR MATERIALS

Circular Materials is a national not-for-profit producer responsibility organization (PRO) that supports producers in meeting their extended producer responsibility (EPR) obligations across Canada. Created by producers for producers we design and deliver effective recycling programs that drive advance innovation improve environmental outcomes and create value across the recycling supply chain.

Through full-service program delivery including collection management promotion education and reporting we are advancing systems where more materials are recycled and returned to producers for use in new packaging and products.

Learn more at .

Circular Materials is an equal opportunity employer committed to building a workforce that reflects diversity of thought skills experiences and backgrounds as we work together to accelerate a circular economy for people and the planet.

Our inclusive hiring practices aim to foster a culture where all employees feel a strong sense of belonging. We are proud of our recent diversity survey results which showed that:

• 54% of Circular Materials employees identify as women.
• 50% of Circular Materials employees identify as visible minorities.
• 90% of employees believe Circular Materials fosters a strong sense of belonging for employees of all backgrounds.
• 86% of employees recommend Circular Materials as an inclusive workplace.

We welcome applications from candidates of all backgrounds including Indigenous Peoples (First Nations Inuit and Métis) persons with disabilities racialized individuals and members of the 2SLGBTQIA community. Circular Materials is committed to reconciliation and to advancing Indigenous representation and partnerships across our organization and programs. We recognize that we operate on the traditional territories of diverse Indigenous Nations and are dedicated to respecting Indigenous rights governance and contributions in our work and communities.

Circular Materials supports reasonable requests for accommodation in accordance with all applicable provincial accessibility standards. Requests for accommodation will be provided by Circular Materials through the recruitment and/or assessment processes upon contacting. This email is only used for accommodation requests.

Required Experience:

Senior IC