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Amazon Connect Engineer – Contact Center, AWS, IVR & Java

Job Location:

Toronto - Canada

Monthly Salary: K 10 - 10

Experience Required: 5years

Posted: 30 September 2026 (Yesterday)

Application Deadline: 28 December 2026

Vacancies: 1 Vacancy

Amazon Connect Engineer Contact Center AWS IVR & Java

Location: Toronto ON

Work Mode: 4 days hybrid

Skill Required:

5 years of hands-on experience with Amazon Connect.
Strong expertise in Contact Flows Routing Profiles Queues IVR and Call Routing Design.
Experience integrating Amazon Connect with AWS Lambda DynamoDB API Gateway S3 and CloudWatch.
Knowledge of Amazon Lex for chatbot and voice bot implementations.
Understanding of telephony and voice technologies including SIP VoIP CTI IVR and call routing.
Experience designing and supporting enterprise-scale contact center infrastructure.
Ability to troubleshoot routing issues call failures and performance bottlenecks.
Experience with CRM integrations such as Salesforce Zendesk or similar platforms.
Strong Java development skills; knowledge of Python and JavaScript is desirable.
Exposure to Cisco Contact Center technologies (UCCE CVP) is preferred.
Knowledge of networking concepts including Routing Switching MPLS SIP and VoIP.