AI Product Manager

The AI Product Manager Innovation will shape and scale AI-powered products that deliver measurable business value for Manulife. This role connects business opportunities with enterprise-approved AI capabilities ensuring solutions are customer-focused reusable governed and ready to scale.

Working across business data science engineering architecture risk privacy security and delivery teams the successful candidate will define product vision validate use cases guide investment decisions and move AI solutions from experimentation to enterprise adoption.

Position Responsibilities

• Define and communicate the product vision strategy roadmap and success measures for AI-enabled products and services.

• Identify and validate high-value AI opportunities that improve customer employee or operational outcomes.

• Build business cases value hypotheses and prioritization recommendations based on impact feasibility risk data readiness and platform fit.

• Lead discovery activities including market and user research stakeholder interviews ideation sessions and innovation sprints.

• Translate business needs into clear product requirements user stories roadmaps dependency plans and measurable outcomes.

• Partner with Data Scientists Agentic Engineers UX platform engineering architecture security risk privacy compliance and delivery teams throughout the product lifecycle.

• Progress solutions from proof of concept to MVP and enterprise-scale deployment using approved global AI platform capabilities reuse patterns and architectural guardrails.

• Ensure AI products comply with Responsible AI principles model governance expectations privacy and regulatory requirements security controls and enterprise standards.

• Define and monitor KPIs adoption usage performance customer satisfaction and value realization; use insights to continuously improve products.

• Act as the product owner and champion for AI innovation initiatives communicating vision progress risks trade-offs and outcomes to senior stakeholders.

• Support adoption change management stakeholder readiness and enterprise-wide AI literacy across business units.

Required Qualifications

• Bachelors degree in Business Technology Computer Science Engineering Data Science or a related field.

• 5 years of experience in product management strategy innovation consulting digital transformation or AI-related roles.

• Experience leading complex cross-functional initiatives from concept through implementation.

• Strong understanding of AI machine learning generative AI agentic AI enterprise AI platforms data integration API-driven architectures and model governance concepts.

• Ability to translate business needs into product requirements platform-ready solutions delivery roadmaps and measurable outcomes.

• Strong analytical problem-solving communication facilitation and stakeholder management skills.

• Experience developing business cases using data and research to inform product decisions and measuring value realization.

• Bilingualism in English and French is an asset. For candidates based in Québec proficiency in both languages is required to support clients across Canada.

Preferred Qualifications

• Experience launching or scaling AI-enabled products in enterprise environments.

• Familiarity with agile product development practices.

• Knowledge of LLMs copilots agentic systems RAG automation platforms AI product architectures reusable AI services API integration patterns and production monitoring.

• Experience in insurance financial services or another regulated industry.

• Experience working closely with Data Science Engineering Design and platform teams.

When you join our team

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.