Agent de service à la clientèle bilingue en assurance vie CANADA

Job Description:

Job Description:

Fonctions essentielles de lemploi

• Fournirdesinformationssur lestitulairesde polices et lesproduitsaux clients et auxconseillers

• Documenter lesproblèmesetrépondreauxdemandesendéterminantles actionsappropriéesafinderésoudreles situations

• Assurer lesuivides clients dans le respect desnormesde serviceétablies

• Tenirà jour les dossiers de serviceVeilleràceque lesnormesde servicesoientmaintenuesoudépassées

• Participerà larecommandationdaméliorationsdu service et desprocédures

• Traiterles transactions nonfinancièreslorsquecelaestnécessaire

Qualifications de base

• Diplôme détudes secondaires ou G.E.D.

• 1 à 2ansdexpériencedassistanceà la clientèle

• Solidescompétencesenmatière de communication etcapacitéàmenerplusieurstâchesde front

• Excellentescompétencesenmatière de communicationoraleetécriteenanglaisetenfrançais;maîtrisedelanglaiset dufrançaisàlécritet àloral

• Attitude positiveorientéeversle service avec un engagement àoffrirun service dequalitésupérieure Laconnaissancedusecteurdelassurance-vieestunatoutmaisellenestpasobligatoire(noussommesprêtsà prendreenconsidérationlespersonnesquidécouvrentlesecteur) Ilsagitdun poste à distance;

Autres qualifications

• Compétences en affaires et en résolution de problèmes analytiques

• Compétences en communication

• Capacité à travailler de façon autonome

• Capacité de suivre les instructions orales et écrites

• Une expérience en assurance-vie est préférable

• Ladministration des polices dassurance-vie est privilégiée

Environnement de travail

• Un environnement de bureau à domicile est nécessaire

• Peut nécessiter un travail par quarts

• Ce poste est entièrement à distance et au Canada seulement

• Doit détenir un permis de travail canadien valide durée indéfinie

• Heures douverture du centre dappels : de 8 h à 19 h heure normale de lEst du lundi au vendredi

• Horaires de travail hebdomadaires. Les horaires sont affichés 4 semaines à lavance. Heures de début : 8 h 8 h 30 9 h 9 h 30 10 h et 10 h 30

DXCs Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise proven software platforms and innovative AI-driven solutions. A global market leader in core insurance platforms ISB delivers solutions across policy administration claims billing analytics and digital engagement supporting Life & Annuity Property & Casualty and Specialty insurance markets. Youll directly shape how the worlds leading insurers operate by helping to transform the policy underwriting and claims systems that millions of people rely on every day.

Essential Job Functions

• Provide policyholder and product information to clients and advisors

• Document issues and respond to requests by determining appropriate action in order to resolve situations

• Follow up with clients within established service standards

• Maintain service records

• Ensure service standards are maintained or excelled

• Participate in recommending improvements to service and procedures

• Process non-financial transactions when necessary

Mandatory Qualifications

• High school diploma or G.E.D.

• 1-2 years of client service experience

• Strong communication skills and ability to multi-task

• Excellent verbal and written English communication skills

• Fluency in written and verbal French communication skills

• Positive service-oriented attitude with a commitment to offering superior service

• Knowledge of the life insurance industry is an asset; however not required (we are willing to consider those new to the industry)

Other Qualifications

• Business and analytical problem-solving skills

• Communication skills

• Ability to work independently

• Ability to follow oral and written directions

• Life Insurance experience is preferred

• Life Insurance policy administration is preferred

Work Environment

• Home office environment is required

• May require shift work

• This position is fully remote and within Canada only

• You must be legally eligible to work in Canada without requiring sponsorship now or in the future

• Call center hours of operation: 8am to 7pm Easter Standard Time Monday through Friday

• Weekly rotational shifts. Schedules get posted 4 weeks in advanced. 8; 8:30; 9; 9:30; 10; 10: 30 am start times

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.