Aftermarket Service Manager – CNC Equipment PM Program Build

Aftermarket Service Manager CNC Equipment PM Program Build
Location: Etobicoke ON
Salary: $150000 - $170000 Annual Bonus Potential Benefits
Benefits: Medical Dental Vision PTO and more
Job Type: Full-Time
Typical Hours: M-F 8 a.m. 5 p.m. ET; 100% onsite
Start Date: ASAP

Aftermarket Service Manager CNC Equipment PM Program Build Description

Our client in the machine tool industry is looking for a Service Development Manager to add to their team in Etobicoke ON. Reporting to the Vice President you will design and build a preventive maintenance (PM) program and aftermarket service business as a distinct revenue-generating line of business from the ground up. Qualified candidates will have experience building or managing aftermarket service programs within industrial equipment machine tools or related capital equipment industries. This is an exciting opportunity for an entrepreneurial service leader to own a high-impact business unit inside a profitable family-owned industry leader with 65 years of history and significant long-term growth potential.

Aftermarket Service Manager CNC Equipment PM Program Build Responsibilities

Design and develop a multi-tier PM program and delivery methodology and standards
Develop structured upsell processes for identifying replacement parts and service opportunities
Partner with the Vice President on pricing models cost analysis and margin optimization
Recruit train and lead a dedicated PM technician team
Build training programs and operational procedures for PM service delivery
Establish scheduling dispatch CRM workflows contract tracking and renewal processes
Define own and manage operational KPIs
Collaborate with Vice President to drive PM contract growth within the installed customer base
Support geographic expansion of the PM program across Ontario Quebec and Eastern Canada
Drive continuous operational improvement and service scalability

Aftermarket Service Manager CNC Equipment PM Program Build Qualifications

7 years building/managing industrial equipment aftermarket service programs required
5 years hiring training and managing field service or technical teams required
Experience developing new service offerings creating SOPs and operational workflows required
Ability to effectively manage operational and financial KPIs required
Proficiency with CRM and service management systems required